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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $19.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Career development opportunities
Employee assistance program
Job Description
St. Luke's University Health Network is a renowned healthcare organization committed to providing exceptional medical care and fostering a patient-centric culture. It is widely recognized for its unwavering mission of excellence in caring for the sick and injured, educating future physicians, nurses, and healthcare providers, and improving access to healthcare in the communities it serves. St. Luke's stands out as a dedicated institution that prioritizes patient welfare and strives to deliver compassionate, quality healthcare regardless of a patient's ability to pay. This commitment has earned it a respected reputation in the healthcare sector and among patients seeking reliable and comprehensive... Show More
Job Requirements
- High school graduate or equivalent
- minimum one year practice-based experience or in a similar healthcare setting preferred
- customer service experience preferred
- excellent communication skills
- ability to manage time effectively
- ability to communicate concisely and clearly with patients
- ability to listen and express compassion and empathy
- ability to work in a fast-paced healthcare setting
- ability to sit, stand, and walk for extended periods
- ability to lift up to 25 pounds occasionally
- ability to push carts up to 30 pounds occasionally
- ability to push wheelchairs with patients weighing up to 325 pounds occasionally
- good general, near, and peripheral vision
- ability to hear normal conversation
Job Qualifications
- High school graduate or equivalent
- minimum one year practice-based experience or in a similar healthcare setting preferred
- customer service experience preferred
- excellent communication, facilitation, and presentation skills
- focused on compliance
- demonstrates continuous growth
- quality-driven
- service-oriented
- excels at time management
- ability to communicate to patients concisely and clearly
- ability to listen, express compassion and empathy, and communicate with a patient-centric mindset
Job Duties
- Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
- performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling at check-out, point of service payment collection, and addressing patient inquiries
- delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in process
- facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes
- supports other practice-based team members by promptly addressing in-basket clerical pool messages
- partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
- promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries
- maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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