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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $25.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Career development opportunities
Modern workspace
Supportive team environment
continuous training
Job Description
This role is essential within a professional healthcare or wellness setting, primarily focused on delivering exceptional front desk coordination and patient concierge services. This position is full-time and offers a competitive hourly wage of $25. The core responsibility of the Patient Concierge/Front Desk Coordinator is to serve as the initial and ongoing point of contact for clients, ensuring that each visit is smooth, welcoming, and reflects the highest standards of professionalism.
The ideal candidate will be the heart of the client experience, harmonizing the balance between front desk management, patient care, and clinical support functions. This position requir... Show More
The ideal candidate will be the heart of the client experience, harmonizing the balance between front desk management, patient care, and clinical support functions. This position requir... Show More
Job Requirements
- 1 to 2 years of experience in front desk or patient care
- comfort using EMR or CRM systems such as Aesthetic Record or Nextech
- high school diploma or equivalent
- medical assistant certification (CMA or RMA) a plus
- strong communication skills
- professional demeanor
- ability to work full-time
- detail oriented
- ability to assist in clinical procedures
Job Qualifications
- Experience in front desk or patient care role
- prior experience in medical spa setting preferred
- excellent communication skills
- strong organizational skills
- professional appearance
- proficiency with EMR or CRM systems
- knowledge of HIPAA compliance
- ability to assist clinical providers
- customer service orientation
- capability to multitask in a fast-paced environment
Job Duties
- Warmly greet and engage clients
- guide clients through check-in and check-out while answering questions
- conduct follow-up calls and communications
- maintain a calm and organized reception space
- schedule, confirm, and manage appointments via phone, text, and email
- handle appointment changes, cancellations, and waitlists
- process payments and manage invoices
- ensure all forms and consents comply with HIPAA standards
- prepare and restock treatment rooms and equipment
- assist providers during aesthetic and wellness treatments
- take vitals and record patient information
- provide comfort and reassurance during visits
- support product inventory and promote skincare and wellness products
- stay informed on skincare innovations and wellness trends
- educate clients about services, memberships, and promotions
- participate in ongoing training
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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