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Patient Concierge - Family Medicine, Anderson
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
Equal opportunity employer
Job Description
St. Luke's is a renowned healthcare organization committed to delivering exceptional care to patients with compassion, skill, and dedication. As a part of St. Luke's University Health Network, it prides itself on the mission of providing excellent healthcare services to the sick and injured, educating healthcare providers such as physicians and nurses, and enhancing community access to care regardless of a patient's financial capacity. St. Luke's values its employees highly and considers them its most valuable asset. The staff works collaboratively and individually to maintain the organization’s unwavering commitment to excellence in healthcare delivery. With a focus on patient-centered care,... Show More
Job Requirements
- High school graduate or equivalent
- Minimum one year practice-based experience or in a similar healthcare setting preferred
- Customer service experience preferred
- Excellent communication, facilitation, and presentation skills
- Ability to communicate to patients concisely and clearly
- Ability to listen, express compassion and empathy, and communicate with a patient centric mindset
- Focused on compliance
- Excels at time management
- Ability to sit, stand, and walk for extended periods of time
- Ability to lift up to 25 pounds occasionally
- Ability to push carts weighing up to 30 pounds
- Ability to push wheelchairs with patients weighing up to 325 pounds
- Ability to stoop, bend, and reach above shoulder level
- Good hearing and vision including near and peripheral vision
Job Qualifications
- High school graduate or equivalent
- Preference given to graduates of administrative training programs
- Minimum one year practice-based experience or in a similar healthcare setting preferred
- Customer service experience preferred
- Excellent communication, facilitation, and presentation skills
- Focused on compliance
- Demonstrates continuous growth
- Quality-driven
- Service-oriented
- Excels at time management
- Ability to communicate to patients concisely and clearly
- Ability to listen, express compassion and empathy, and communicate with a patient centric mindset
Job Duties
- Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
- Performs clerical service delivery functions with patients including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling at check-out, point of service payment collection, and addressing patient inquiries such as form and medical record requests
- Delivers waiting room concierge service and provides hands-on support to patients utilizing the kiosk check-in process
- Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes
- Supports other practice-based team members by promptly addressing in-basket clerical pool messages
- Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
- Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries
- Maintains solution-oriented and creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members and departments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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