Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.50 - $33.75
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
Paid Time Off
flexible spending accounts
Adoption assistance
Paid parental leave
retirement plans
educational assistance
Job Description
Advocate Health is a leading nonprofit integrated health system formed through the merger of Advocate Aurora Health and Atrium Health. As the third-largest health system in the United States, it provides comprehensive care across multiple states under different brand names including Advocate Health Care in Illinois, Atrium Health throughout the Carolinas, Georgia, and Alabama, and Aurora Health Care in Wisconsin. The system is nationally recognized for excellence in clinical innovation, health outcomes, consumer experience, and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health serves nearly 6 million patients annually. It has a robust academic foundation with Wake Forest University... Show More
Job Requirements
- Bachelor's degree in sociology, psychology, or related field preferred
- Prior hospital patient relations or comparable experience
- Knowledge of medical terminology
- Ability to communicate effectively and with sensitivity
- Skills in mediation and conflict resolution
- Good computer proficiency
- Ability to work full time, Monday through Friday, 8 am to 5 pm
- Commitment to confidentiality and professionalism
- Ability to handle challenging patient interactions calmly
Job Qualifications
- Bachelor's degree in sociology, psychology, or related human relations discipline preferred
- Prior hospital patient relations or comparable experience may be considered
- Knowledge of medical terminology and Medical Center service lines and chain of command preferred
- Exceptional communication and interpersonal skills in problem solving, mediation and conflict resolution
- Ability to deal calmly and effectively with emotionally charged situations
- Sensitivity to a diverse and multicultural population
- Good computer skills
- Professional demeanor and commitment to patient satisfaction
Job Duties
- Facilitates the resolution of problems and concerns voiced by patients and their family members regarding care rendered in the Medical Center
- Provides follow-up to ensure patient satisfaction and documentation for further analysis to maintain and improve the quality of care in the institution
- Ensures that all contact with patients, the public, physicians and other hospital staff are carried out in a prompt and courteous manner
- Works with others in the department to promote a harmonious work environment
- Displays concern and provides assistance or explains procedures as appropriate
- Performs duties and conducts interpersonal relationships in a manner designed to project a positive image of the Medical Center
- Assists in compilation of monthly Patient Relations report
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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