Worldwide Flight Services logo

Passenger Services Agent

Job Overview

briefcase

Employment Type

Part-time
clock

Compensation

Type:
Hourly
Rate:
Exact $18.00
clock

Work Schedule

Day Shifts
diamond

Benefits

Daily Pay
Recognition awards
medical insurance options
Employee Discounts
wellness programs
401k plan
career advancement

Job Description

Worldwide Flight Services (WFS) is a global leader in cargo handling and ground services, operating in 164 airport locations across 18 countries on 5 continents. With a strong commitment to safety, security, and customer satisfaction, WFS delivers a comprehensive range of services including cargo shipment, luggage handling, business-to-customer delivery, and support for on-time flight operations. As an industry pioneer, the company employs expert teams specialized in cargo, passenger, ramp handling, and technical services to ensure smooth and efficient airport operations. WFS continually strives to uphold the highest level of service for its clients by fostering innovation, teamwork, and operational excellence... Show More

Job Requirements

  • High school diploma or GED equivalent
  • At least 1 year of experience in customer service or related field
  • Ability to work varied shifts, including weekends, holidays, and nights
  • Strong verbal and written communication skills
  • Ability to lift and handle baggage weighing up to 50 lbs
  • Basic computer proficiency, including inputting data and using relevant software
  • Stay up to date on recurrent training as assigned
  • Ability to obtain and maintain airport security badge
  • Ability to keep up with recurrent training in a timely manner
  • Ability to read, write, and speak English

Job Qualifications

  • High school diploma or GED equivalent
  • At least 1 year of experience in customer service or related field
  • Basic computer proficiency, including the ability to input data and use relevant software
  • Strong verbal and written communication skills
  • Ability to lift and handle baggage weighing up to 50 lbs
  • Ability to obtain and maintain airport security badge
  • Ability to stay up to date on recurrent training
  • Ability to read, write, and speak English

Job Duties

  • Make reservations, issue tickets and itineraries, and compute fares for passengers
  • Handle baggage check-in, collect excess baggage charges, and provide general travel information
  • Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures
  • Manage arrangements for passengers holding reservations, standby travelers, and their luggage
  • Determine flight close-out times and complete necessary flight documentation for accuracy
  • Handle post-departure procedures, including invalidating tickets and finalizing reports
  • Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location