Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Paid vacation
Medical insurance
Dental Insurance
Vision Insurance
Company-matched 401(k)
Employee assistance program
Life insurance
Travel Discounts
free uniforms
Free on-the-job training
Job Description
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies, providing comprehensive services to over 100 airlines across 61 airports in the United States and Canada. With a dedicated team of over 12,000 professionals, AGI expertly handles more than 1.5 billion kilos of cargo and supports over 400,000 departures annually. The company's longstanding commitment to safety, quality service, and operational excellence has made it a trusted leader in the airline ground handling industry. AGI’s progressive growth trajectory is driven by its dedication to hiring industry professionals who excel in customer service, safety compliance, and teamwork.
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Job Requirements
- Friendly and outgoing personality
- Strong communication skills
- Ability to lift/carry/push/pull and move items of 70 pounds and/or more regularly
- Ability to stand for extended periods of time
- Ability to carry heavy items up and down jetway stairs
- Alertness to moving vehicles, equipment, or aircraft
- Ability to use radio equipment
- Ability to wear uniform and insignia as prescribed by AGI
- Must have good computer skills
- Able to tolerate and answer repetitious questions from passengers in a friendly, outgoing manner
- Strong critical thinking skills
- Basic math skills for processing transactions
- Effective time management skills
- Ability to report to work regularly and on time
Job Qualifications
- Be at least 18 years of age
- Possess a high school diploma, GED, or equivalent work experience
- If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001
- Must complete SIDA training to obtain airport authority identification security
- Preferred one or more years of relevant experience
- Airline experience is preferred
- Previous face-to-face customer service experience is a plus
Job Duties
- Provide exceptional customer service as per AGI and airline specific standards
- Always ensure safety and security is never compromised
- Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate
- Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges
- Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information
- Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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