Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $15.00
Benefits
hourly pay
Valuable experience
growth potential
Opportunity for advancement
Job Description
Maranda Hiett - State Farm Agency, located in Montgomery, AL, is a reputable independent insurance agency committed to providing quality insurance products and exceptional customer service to its community. As an independent contractor agent of State Farm, Maranda Hiett’s agency operates with a strong focus on personalized service and building lasting relationships with clients. The agency is known for its friendly and professional team environment, encouraging growth and development for all team members. Located in the vibrant city of Montgomery, which is both a historic and growing community, this agency plays an active role in supporting local residents with their... Show More
Job Requirements
- No insurance experience required
- Strong computer skills
- Ability to multi-task
- Great attitude and outgoing personality
- Excellent communication skills
- Ability to work well with peers
- Ability to empathize with customers
- Patient and empathetic
Job Qualifications
- Strong phone contact handling skills and active listening
- Comfortable with making outbound calls
- Genuinely excited to help customers
- Patient, empathetic, and passionately communicative
- Ability to empathize with and advocate for clients when necessary
- Strong problem-solving skills
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Job Duties
- Provide product/services information and resolve any emerging problems that customer accounts might face with accuracy and efficiency
- Manage incoming calls
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits
- Follow up to ensure resolution
- Keep records of customer interactions
- Process customer accounts
- File documents
Job Qualifications
Experience
No experience required
Job Location
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