Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $15.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
TownePlace Suites by Marriott Huntsville is part of the larger MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR operates a vast portfolio that includes 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities. MCR manages hotels under multiple renowned brands including Marriott and Hilton, and employs more than 7,000 team members nationwide. The company is recognized for its innovative approach in the hospitality industry, being named one of Fast Company's 10 Most Innovative Travel Companies of 2020. It has also received prestigious awards such as the Marriott Partnership Circle Award and... Show More
Job Requirements
- Must have a positive attitude and willingness to learn
- Must demonstrate multitasking ability
- Must be detail oriented
- Must be able to problem solve effectively
- Must have basic English communication skills
- Must work well in high-pressure situations
- Must have basic math skills
- Must be able to obtain alcohol awareness certification
- Must be willing to work varied schedule including nights, weekends, holidays
- Must be proficient in Windows operating systems and company software
- Must be able to communicate clearly
- Must have desire to serve guests
- Must meet legal age to serve alcoholic beverages at select properties
Job Qualifications
- Experience in hotel or related field preferred
- Familiarity with brand standards and procedures
- Basic verbal and written English communication skills
- Ability to multitask and work under pressure
- Detail-oriented and problem-solving skills
- Proficiency with Windows and company software
- Ability to obtain alcohol awareness certification
- Desire to serve guests and provide great customer service
Job Duties
- Register guests and make reservations
- Prepare daily reports and balance transactions
- Conduct security walks and maintain safety
- Complete the End of Day process
- Perform Night Audit checklist for computer procedures
- Balance miscellaneous revenues and paperwork
- Prepare and distribute Daily Flash Report
- Transfer master or house accounts
- Run morning reports as per MCR and Brand procedures
- Provide attentive and courteous guest service overnight
- Operate telephone switchboard and answer inquiries
- Maintain communication and teamwork within hotel departments
- Assist with breakfast setup in select hotels
- Respond promptly to guest requests
- Maintain confidentiality and security of guest information
- Document guest requests and complaints
- Be knowledgeable of rates, packages, and special promotions
- Manage check-in and check-out process accurately
- Use brand standard tools to ensure guest satisfaction
- Restock front desk supplies
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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