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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
401k Retirement Savings Plan with company match
stock purchase options
Paid sick leave
Parental leave
Employee discount on eyewear
College Scholarship Program
access to training programs
Opportunities for educational courses
Job Description
National Vision is a leading provider of affordable eyewear and eye care services, dedicated to making vision accessible to everyone. As a company known for its commitment to quality products and customer service, National Vision operates a wide network of retail locations across the country. The company prides itself on delivering value, convenience, and exceptional customer experiences in the optical industry. They focus on employee development, offering competitive pay and comprehensive benefits to support both personal and professional growth.
The role of Receptionist at National Vision is pivotal in ensuring smooth operations and exceptional service at the front desk. T... Show More
The role of Receptionist at National Vision is pivotal in ensuring smooth operations and exceptional service at the front desk. T... Show More
Job Requirements
- high school diploma or equivalent
- 0-2 years of relevant experience or training is preferred
- strong customer service skills
- strong organizational skills
- ability to manage multiple phone lines
- commitment to adhering to safety protocols
Job Qualifications
- previous experience as a receptionist, front office representative, or in a similar role is preferred but not mandatory
- familiarity with managing multiple phone lines is a plus
- strong customer service and organizational skills are essential
- high school diploma or equivalent
Job Duties
- provide exceptional customer service while adhering to safety protocols
- facilitate an efficient flow of customers through the reception area
- manage incoming phone calls by answering, screening, and forwarding them following company guidelines
- navigate managed care plans and obtain necessary documentation from insurance providers
- deliver accurate information to customers and assist them effectively
- schedule and confirm appointments, follow-up visits, and classes
- organize and file patient records on a daily basis and prepare files for upcoming appointments
- monitor order statuses, communicate updates to customers regarding their orders and any potential delays
- maintain a tidy and presentable reception area stocked with necessary materials
- handle daily mail and deliveries while keeping track of office supply inventory
- participate in mandatory communication meetings regularly
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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