Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $10.75 - $13.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
flexible schedule
Job Description
Highgate is a prominent real estate investment and hospitality management company well-recognized for its extensive portfolio valued at over 15 billion dollars. With a global presence spanning North America, Europe, the Caribbean, and Latin America, Highgate manages more than 400 hotels. The company has established itself as a trailblazer in the hospitality sector for over 30 years, providing comprehensive services that cover every phase of the property lifecycle. From the initial stages of planning and development to recapitalization or disposition, Highgate leverages its industry expertise and innovative approaches to foster the success and growth of its diverse hotel brands and... Show More
Job Requirements
- Ability to perform job function with attention to detail speed and accuracy
- High school diploma or equivalent and/or experience in a hotel or a related field preferred
- Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
- Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property
- Must be able to obtain and provide Food Handlers card as required by city/county/state
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Ability to handle stressful situations in a calm professional manner
- Understanding of hotel products and guest services
- Ability to communicate professionally when answering phones and speaking with guests and team members
- Demonstrates a positive attitude and a desire to be of service to others
- Possess a basic knowledge of food and beverage preparation service standards guest relations and etiquette
- Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
- Ability to read comprehend and write simple instructions and/or short correspondence and memos
- Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy
- Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner
Job Qualifications
- High school diploma or equivalent preferred
- Experience in a hotel or a related field preferred
- Ability to perform numerical operations
- Basic knowledge of food and beverage preparation service standards guest relations and etiquette
- Strong communication skills
- Ability to handle stressful situations calmly
- Positive attitude and service oriented mindset
- Ability to work varied schedules including weekends and holidays
Job Duties
- Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner
- Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working
- Greet and seat guests at appropriate tables in a timely manner
- Ensure quality control of menus with regard to cleanliness and appearance
- Clear clean and reset tables/hotel spaces per client request or management instruction
- Ensure all service areas are stocked organized clean and neat and all side work is complete each shift
- Accommodate any special requests made by a guest and offer appropriate alternatives when necessary
- Communicate with all departments regarding in house VIPs
- Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas
- Have a complete knowledge of standards of service for receiving a room service order
- Have a thorough knowledge of menus and current specials in all applicable departments
- Carry out cashiering functions in closing checks and end of shift paperwork
- Perform opening and closing procedures and side work duties according to station rotation assignment
- Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do
- Perform any other duties or attend meetings as requested by management
- Produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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