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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
401k retirement savings with company match
stock purchase plan
Paid sick time
Parental leave
Employee eyewear discounts
College Scholarship Program
access to training programs
Educational courses
Job Description
America's Best is a proud member of National Vision, one of the largest optical retail companies in the United States. With a rapidly expanding network of over 1000 stores nationwide, America's Best has established itself as a premier destination for quality eyewear and comprehensive eye care services. The company is deeply committed to providing accessible and affordable eye care options that meet the needs of diverse customer groups. By blending innovative optical products with exceptional customer service, America's Best ensures that every customer enjoys a unique experience that balances quality with value. As part of National Vision, the organization leverages... Show More
Job Requirements
- High school diploma or equivalent
- 0-2 years of related experience or training preferred
- fluency in English and Spanish (reading and speaking) required
- strong customer service skills
- excellent organizational skills
- ability to manage multiple phone lines
- basic knowledge of managed care plans and insurance documentation
Job Qualifications
- Previous experience as a receptionist, front office representative, or similar role is preferred but not mandatory
- 0-2 years of related experience or training is preferred
- experience handling multiple phone lines is a plus
- strong customer service skills are essential
- excellent organizational skills are required
- fluency in both English and Spanish (reading and speaking) is a must
- high school diploma or equivalent
Job Duties
- Deliver exceptional customer service while adhering to safety protocols
- ensure a smooth customer flow in the store
- professionally manage incoming phone calls, screening and directing as necessary
- process and understand managed care plans, gathering necessary documentation from insurance companies
- provide accurate information regarding our services and products
- schedule and confirm appointments, follow-up visits, and educational classes
- organize and file patient records daily while preparing files for upcoming appointments
- check order statuses and keep customers informed about delivery or delays
- maintain a tidy and welcoming reception area with essential materials
- sort and distribute daily mail and deliveries, while keeping track of office supplies
- participate in regular team meetings to foster clear communication
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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