Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $57,000.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
Job Description
The Ritz-Carlton Orlando Grande Lakes, located in Orlando, Florida, is a prestigious luxury hotel known for its exceptional guest services and elegant accommodations. As part of the globally recognized Ritz-Carlton brand under Marriott International, this establishment prides itself on delivering unparalleled luxury experiences that leave lasting memories for every guest. With a commitment to excellence, the hotel emphasizes high standards of hospitality driven by its unique Gold Standards, which include a dedication to employee promise, credo, and service values. The Ritz-Carlton is renowned for fostering an environment where creativity, thoughtfulness, and compassion are cultivated among its associates, thereby creating a... Show More
Job Requirements
- High school diploma or GED
- four years experience in guest services, front desk, housekeeping or related professional area
- or two-year degree from an accredited university in hotel and restaurant management, hospitality, business administration or related major
- two years experience in guest services, front desk, housekeeping or related professional area
- ability to lead and motivate teams
- strong communication skills
- knowledge of hotel operations standards
- experience with employee performance monitoring
- financial acumen
- problem-solving skills
- flexibility to perform various operational tasks
- willingness to work full time
- professionalism and courtesy towards guests and employees at all times
Job Qualifications
- High school diploma or GED
- four years experience in guest services, front desk, housekeeping or related professional area
- or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- two years experience in guest services, front desk, housekeeping or related professional area
- leadership skills with ability to motivate and empower teams
- excellent communication and interpersonal skills
- strong organizational and problem-solving abilities
- knowledge of hotel operations and guest service culture
- proficiency in managing operational and financial performance
- ability to manage multiple departments and tasks simultaneously
- experience in employee training and development
- commitment to upholding brand standards and service values
Job Duties
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity
- creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
- understands employee and guest satisfaction results and develops game plans to attack need areas and expand on strengths
- verifies that the team has the capabilities to meet expectations
- leads by example demonstrating self-confidence, energy and enthusiasm
- assists employees in understanding guests' ever-changing needs and expectations, and exceeding them
- assists in managing the execution of all operations in the rooms area departments such as Front Office, Engineering/Maintenance, Housekeeping
- follows property specific second effort and recovery plan
- publishes all guest satisfaction results in a timely fashion including guest satisfaction forms, comment cards and guest letters
- takes proactive approaches when dealing with employee and guest concerns
- extends professionalism and courtesy to employees and guests at all times
- communicates and updates all goals and results with employees
- meets semiannually with staff on a one-to-one basis
- assists and teaches the team scheduling against guest and hours/occupied room goals
- performs hourly job functions as needed
- performs other duties as assigned to meet business needs
- ensures all team members meet or exceed hospitality requirements
- assists in performing required annual Quality audit with General Manager and Regional Director
- verifies that a viable key control program is in place
- reviews financial statements, sales and activity reports and other data to measure productivity and determine areas for cost reduction and improvement
- strives to maximize financial performance of the department
- interviews and assists in making hiring decisions
- receives hiring recommendations from team supervisors
- verifies that orientations for new team members are thorough and timely
- solicits employee feedback, utilizes an open door policy, and addresses employee problems or concerns
- verifies property policies are administered fairly and consistently and disciplinary procedures are completed according to procedures
- celebrates successes and publicly recognizes contributions of team members
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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