Pyramid Global Hospitality logo

Overnight Guest Service Agent

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $14.00 - $17.75
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
Employee rates on hotel stays

Job Description

Pyramid Global Hospitality is a renowned hospitality management company that prioritizes its people above all else. With a dedicated approach to creating a supportive and inclusive work environment, Pyramid Global Hospitality fosters diversity, growth, employee development, and overall wellbeing. The company has a strong commitment to its People First culture, which is reflected in its comprehensive employee development programs, robust benefits, and dedication to building meaningful relationships with team members. This fosters a collaborative atmosphere where employees feel valued and motivated to contribute their best work.

Pyramid Global Hospitality operates over 230 properties worldwide, providing a dynamic and ever-evolving envi... Show More

Job Requirements

  • At least one year in a customer service role with high guest interaction
  • A valid drivers license with no major infractions for 6 months
  • Ability to solve problems when they arise
  • Ability to work in a team environment
  • Pleasant and helpful personality
  • Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel
  • A strong desire to make an impact on other people
  • An outgoing and engaging personality
  • Excellent verbal communication skills
  • Ability to work in a fast-paced setting
  • Ability to stand for the duration of the shift
  • Must be available to work various shifts including weekends and holidays

Job Qualifications

  • At least one year in a customer service role with high guest interaction
  • Valid drivers license with no major infractions for 6 months
  • Hospitality industry experience is a plus
  • Ability to solve problems as they arise
  • Ability to work in a team environment
  • Pleasant and helpful personality
  • Strong desire to make an impact on other people
  • Outgoing and engaging personality
  • Excellent verbal communication skills
  • Ability to work in a fast-paced setting
  • Ability to stand for the duration of the shift
  • Must be available to work various shifts including weekends and holidays

Job Duties

  • Help guests discover their wanderlust experience
  • Provide exceptional customer service by being engaging and taking sincere interest
  • Interact with all guests and welcome each guest to the hotel
  • Open vehicle doors and greet guests arriving by motor vehicle
  • Escort and orient guests to the front desk for check-in
  • Park and retrieve guests vehicles as requested
  • Escort guests and their luggage to their rooms while explaining hotel amenities and fun facts
  • Collaborate with other attendants to ensure personalized guest experiences
  • Assist lobby attendant in keeping the entrance area clean and organized
  • Exceed guest and employee expectations and go beyond normal service

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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