Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career growth opportunities
Work/Life Balance
Job Description
Courtyard by Marriott Detroit Metro Airport Romulus is a distinguished hotel located in Romulus, Michigan, known for its commitment to excellence and exceptional guest experiences. As part of the renowned Marriott International portfolio, this establishment upholds a legacy of hospitality, quality service, and a welcoming atmosphere tailored especially for business travelers and tourists alike. Marriott International is a global leader in the hospitality industry with a strong reputation for providing career growth opportunities, fostering diverse work environments, and maintaining high standards for customer satisfaction. The Courtyard brand, designed specifically with business travelers in mind, offers a professional yet comfortable setting... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- Minimum 1 year of related work experience
- At least 1 year of supervisory experience
- Ability to work evening shifts from 3:00 PM to 11:00 PM
- Weekend availability required
- Ability to stand, sit, or walk for extended periods
- Ability to lift, carry, push, or pull objects up to 25 pounds
- Strong communication skills
- Ability to maintain confidentiality
- Adherence to company policies and procedures
Job Qualifications
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
- Strong customer service and communication skills
- Ability to operate computer systems for reservations and cashiering
- Professional appearance and demeanor
- Ability to handle guest requests and resolve problems efficiently
- Knowledge of safety protocols and company policies
- Ability to work evening shifts and weekends
Job Duties
- Complete designated cashier and closing reports in the computer system
- Review shift logs and daily memo books and document pertinent information in logbooks
- Contact appropriate individual or department to resolve guest call, request, or problem
- Process all guest check-ins by confirming reservations, verifying guest identity, requesting form of payment, assigning room, and activating issuing room key
- Sell a room/accommodation to guests without reservations based on availability
- Ensure rates match market codes and document exceptions
- Scan and charge checks from outlets to rooms
- Assist management in training, evaluating, counseling, disciplining, and motivating employees
- Serve as role model and first point of contact for Guarantee of Fair Treatment/Open Door Policy
- Report accidents, injuries, and unsafe work conditions to manager
- Complete safety training and certifications
- Follow company policies and procedures
- Maintain professional appearance and confidentiality
- Welcome and acknowledge guests according to company standards
- Anticipate and address guests' service needs
- Assist individuals with disabilities
- Speak clearly and professionally
- Answer telephones using appropriate etiquette
- Develop and maintain positive working relationships
- Ensure adherence to quality expectations
- Stand, sit, or walk for extended periods
- Move, lift, carry, push, pull objects weighing up to 25 pounds
- Perform other reasonable job duties as requested by supervisors
OysterLink is built for hospitality recruitment.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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