Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
team environment
flexible schedule
Job Description
Courtyard by Marriott Detroit Metro Airport Romulus is a prominent hotel establishment located in Romulus, Michigan, known for providing exceptional accommodation and services to a diverse clientele, including business travelers, vacationing families, and individuals visiting the Detroit metro area. As part of the Marriott International family, this hotel is committed to delivering high-quality guest experiences and maintaining industry-leading standards in hospitality. Courtyard by Marriott has established itself as a trusted name by focusing heavily on comfort, convenience, and customer service excellence, tailored especially for travelers who seek a professional but relaxing environment during their stay.
Located near the Detroit M... Show More
Located near the Detroit M... Show More
Job Requirements
- High school diploma or equivalent
- At least one year of related work experience
- Weekend availability
- Evening shift availability from 3:00 PM to 11:00 PM
- Ability to communicate in Spanish is desirable
- Ability to stand or walk for prolonged periods
- Ability to lift and move objects up to 25 pounds
- Must comply with company policies and appearance standards
Job Qualifications
- High school diploma or equivalent
- At least one year of related work experience
- Experience in a supervisory role preferred but not required
- Strong communication and interpersonal skills
- Ability to handle guest inquiries and resolve issues effectively
- Proficient in computer systems and reservations software
- Ability to work evening shifts and weekends
- Commitment to providing exceptional guest service
- Ability to stand or walk for extended periods
- Ability to lift objects up to 25 pounds
Job Duties
- Complete designated cashier and closing reports in the computer system
- Review employee shift logs and daily memo books and document relevant information
- Contact appropriate person or department to resolve guest calls, requests or issues
- Process all guest check-in records by verifying reservations, guest identity, payment, assigning rooms and issuing keys
- Sell rooms or accommodations to guests without reservations based on availability
- Ensure rates comply with market standards and document rate exceptions
- Scan and charge accounts from various points of sale to guest room accounts
- Assist management with training, evaluation, coaching, discipline, motivation, and serve as first point of contact for fair treatment and open door policy
- Report accidents, injuries and unsafe work conditions
- Conduct safety training and obtain certifications
- Comply with company policies and procedures and maintain professional appearance
- Welcome and recognize guests according to company standards, anticipate service needs and assist guests with disabilities
- Communicate clearly and professionally and answer phones properly
- Cultivate and maintain positive working relationships
- Ensure compliance with quality expectations and standards
- Stand, sit or walk for prolonged periods
- Move, lift, transport, push, drag, and locate objects weighing 25 pounds or less
- Perform other reasonable job duties as requested by supervisors
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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