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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible schedule
Job Description
HHM Hotels is a renowned hospitality company dedicated to delivering exceptional guest experiences across its diverse portfolio of hotels. Known for its commitment to quality service, innovation, and sustainability, HHM Hotels operates in various locations, catering to both business and leisure travelers. The company’s core values emphasize the importance of people, service excellence, adaptability, and ownership, which are ingrained in every aspect of its operations. With a strong focus on training, development, and career growth, HHM Hotels fosters an environment that encourages employees to thrive and advance within the hospitality industry.
The role of Operations Supervisor at HH... Show More
The role of Operations Supervisor at HH... Show More
Job Requirements
- Associate or bachelor’s degree preferred
- thorough knowledge of front office operations
- intermediate knowledge of overall hotel operations
Job Qualifications
- Associate or bachelor’s degree preferred
- thorough knowledge of front office operations
- intermediate knowledge of overall hotel operations
Job Duties
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers
- coordinate with department managers when necessary to ensure optimal functioning of the hotel
- resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance
- monitor and maintain the front office systems and equipment to ensure optimum performance
- supervise night audit functions, and perform audit in absence of the night auditor
- be aware of emergency procedures and take full responsibility in emergency situations
- follow sustainability guidelines and practices related to HHM’s EarthView program
- practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- able to fill in throughout the hotel for any department needing staffing in hourly or managerial role
- perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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