Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $17.80 - $18.30
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Job Description
Courtyard by Marriott Detroit Metro Airport Romulus is part of Marriott International, a globally recognized leader in the hospitality industry. Marriott International is dedicated to delivering exceptional guest experiences through its diverse portfolio of brands, including Courtyard. The Courtyard by Marriott brand is specifically designed to cater to business travelers, offering a comfortable and productive environment that goes beyond typical hotel stay expectations. The location in Romulus, Michigan, serves travelers in and around the Detroit Metro Airport area, providing convenient accommodations with a focus on guest satisfaction and professional service.
This role is a full-time, non-management position based at ... Show More
This role is a full-time, non-management position based at ... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
- Availability to work evening shifts and weekends
- Ability to stand, sit, or walk for extended periods
- Ability to move objects up to 25 pounds without assistance
- Strong communication skills
- Commitment to follow company policies and procedures
Job Qualifications
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
- Strong communication and interpersonal skills
- Ability to handle multiple tasks efficiently
- Proficiency in computer systems and reservation software
Job Duties
- Complete designated cashier and closing reports in the computer system
- Review shift logs and daily memo books and document pertinent information in logbooks
- Contact appropriate individual or department to resolve guest calls, requests, or problems
- Process guest check-ins by confirming reservations, verifying guest identity, requesting payment, assigning rooms, and issuing keys
- Sell rooms to guests without reservations based on availability and ensure rates match market codes
- Ensure checks from outlets are scanned and charged to rooms
- Assist management with training, evaluating, counseling, disciplining, and motivating employees
- Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy
- Report accidents, injuries, and unsafe conditions to management
- Complete safety training and certifications
- Adhere to company policies and procedures
- Maintain a professional appearance and confidentiality
- Welcome guests, anticipate and address service needs, assist individuals with disabilities, and express appreciation
- Communicate clearly and professionally
- Develop positive working relationships
- Ensure adherence to quality standards
- Stand, sit, or walk for extended periods
- Move objects up to 25 pounds
- Perform other job duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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