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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $71,000.00 - $80,000.00
Work Schedule
Day Shifts
Weekend Shifts
Job Description
Lucky Strike Entertainment is a leading location-based entertainment company with a vast footprint across North America, known for its diverse offerings in bowling, amusement parks, water parks, and family entertainment centers. Formerly operating as Bowlero Corp, Lucky Strike Entertainment manages over 360 locations and is home to the Professional Bowlers Association, a prominent league with a massive global fan base. The company focuses on delivering unforgettable experiences to guests through engaging, vibrant, and dynamic entertainment platforms that cater to people of all ages and interests. Lucky Strike Entertainment prides itself on innovation, quality guest service, and fostering a fun and... Show More
Job Requirements
- Minimum 3-5 years of experience in operations leadership preferably in amusement park waterpark hospitality or recreation
- Strong knowledge of facility operations safety protocols and customer service principles
- Experience leading teams managing schedules and overseeing multiple departments or areas
- Proven ability to solve problems delegate effectively and manage high-pressure situations
- Excellent communication organization and leadership skills
- Proficiency with Microsoft Office and operational software systems
- Proficiency in English
- CPR AED First Aid certification
- Experience in emergency response planning and incident management
- TIPS and ServSafe certifications
Job Qualifications
- Minimum 3-5 years of experience in operations leadership preferably in amusement park waterpark hospitality or recreation
- Strong knowledge of facility operations safety protocols and customer service principles
- Experience leading teams managing schedules and overseeing multiple departments or areas
- Proven ability to solve problems delegate effectively and manage high-pressure situations
- Excellent communication organization and leadership skills
- Proficiency with Microsoft Office and operational software systems
- Proficiency in English
- CPR AED First Aid certification preferred
- Experience in emergency response planning and incident management preferred
- TIPS and ServSafe certifications a plus for broader food or guest operations
Job Duties
- Manage day-to-day park operations including department readiness staffing scheduling and guest flow
- Supervise departmental leadership and frontline staff to ensure consistent service safety and cleanliness standards
- Collaborate with ride operations and maintenance teams to ensure park attractions and facilities are operational compliant and guest-ready and communicate this with front end staff and guests during arrival process
- Oversee the implementation and enforcement of operational policies safety procedures and emergency response plans
- Monitor labor efficiency inventory control and supply ordering to support departmental needs and budget adherence
- Assist with recruitment onboarding and performance development of operations team members
- Draft and publish schedules for outlined teams including admissions parking season pass turnstiles and bag checks in a timely manner ensuring compliance with labor laws and appropriate staffing levels
- Respond to guest feedback and incidents ensuring appropriate resolution documentation and service recovery
- Support compliance with local state and federal safety and health regulations across all operational areas
- Maintain accurate reports related to incidents maintenance logs safety drills and staff certifications
- Provide leadership presence throughout the park especially during peak periods weekends and special events
- Promote a positive team-oriented work culture reflective of company values and encourage employee engagement
- Identify and recommend process improvements to enhance guest satisfaction team efficiency and operational performance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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