Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $28.37
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Performance bonus
Employee Discounts
Professional development opportunities
Job Description
Four Points by Sheraton at Phoenix Mesa Gateway Airport is a distinguished hotel within the Marriott International portfolio, located in Mesa, Arizona. Marriott International is a world-renowned hospitality company committed to delivering exceptional guest experiences through its diverse portfolio of brands. Four Points by Sheraton prides itself on creating an environment where business meets pleasure and travelers, whether local or global, can enjoy both comfort and authentic local experiences. The hotel emphasizes a friendly, genuine, and approachable atmosphere, making it an excellent destination for guests seeking uncomplicated and welcoming accommodations. As part of Marriott International, Four Points by Sheraton fosters... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in guest services, front desk, housekeeping, or related area
- full-time availability
- strong leadership and communication skills
- ability to work collaboratively in a team environment
- proactive approach to guest and employee issues
- capacity to manage operational functions and meet property standards
- competency in financial and scheduling tasks
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related area
- strong leadership skills
- excellent communication and interpersonal abilities
- customer service oriented
- ability to manage multiple departments and teams
- proficient in understanding financial reports
- problem-solving skills
- ability to maintain professionalism in high-pressure situations
Job Duties
- Support the successful execution of hotel operations departments including Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance
- lead and manage staff to meet or exceed property goals
- translate goals related to guest tracking and productivity to the team
- understand and communicate guest and employee satisfaction results with game plans to address needs and expand strengths
- ensure team capabilities meet expectations
- lead by example demonstrating confidence, energy, and enthusiasm
- assist employees in understanding and exceeding guests' needs and expectations
- follow property-specific second effort and recovery plans
- publish guest satisfaction results including comment cards and letters in a timely fashion
- take proactive approaches to employee and guest concerns
- extend professionalism and courtesy to employees and guests
- communicate and update all goals and results with employees
- conduct semiannual one-to-one meetings with staff
- assist and teach team scheduling against guest and hours/occupied room goals
- perform hourly job functions as needed
- provide excellent customer service by being readily available and approachable
- ensure all team members meet or exceed hospitality requirements
- assist in performing annual quality audits
- ensure a viable key control program is in place
- understand financial statements, sales, and activity reports
- interview and assist in making hiring decisions
- ensure thorough and timely orientations for new team members
OysterLink connects hospitality businesses with candidates.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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