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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $80,000.00 - $100,360.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
telemedicine
FSA
Life insurance
Paid Time Off
Paid holidays
Retirement Plan
Employee assistance program
Job Description
MV Transportation is a leading transportation management company specializing in paratransit and public transit services across the United States. Known for its commitment to safety, customer service, and operational excellence, MV Transportation partners with various governmental agencies and private organizations to provide reliable and efficient transportation solutions. With a strong focus on compliance and innovation, the company strives to enhance mobility options for communities while maintaining high standards of service. MV Transportation supports a diverse workforce and invests in employee development to foster a culture of growth and inclusion.
The role of Operations Manager at MV Transportation is crucia... Show More
The role of Operations Manager at MV Transportation is crucia... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- one to three years of management experience in paratransit or related field
- ability to work independently
- strong written and verbal communication skills
- knowledge of contractual obligations
- familiarity with company policies
- experience in scheduling, personnel management, and training
- preferred experience with Trapeze scheduling software
- capacity to manage fast paced environments
Job Qualifications
- Must have one (1) to three (3) years of management experience in a similar sized paratransit environment
- experience in scheduling and personnel management and training
- strong written and verbal communication skills
- knowledge of contractual obligations related to the position
- understanding of company policies for consistent driver activity assessment
- experience with Trapeze software preferred
- experience managing fast paced environment
Job Duties
- Effectively manage on-time performance and driver availability
- effectively manage all call center functions
- effectively manage customer relations through both direct contact and outreach programs
- identify, select, train and mentor location staff
- effectively and frequently communicate with location staff and support team members
- assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements
- contribute to maintain the safety culture of the division
- maintain client contact routinely to meet or exceed expectations
- assist with conducting periodic departmental audits
- daily, weekly and monthly review of key operational metrics
- implement, promote and adhere to company policies and procedures
- participate in location labor and employee relations activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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