Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $98,000.00 - $138,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Flexible Schedule
Professional development opportunities
Employee assistance program
Job Description
CloudTrucks is a leading virtual trucking carrier and a prominent technology and service provider dedicated to empowering trucking entrepreneurs. Operating in the vast and essential trucking industry, CloudTrucks focuses on providing a robust business management platform tailored specifically for owner-operators and small trucking carriers. By integrating world-class software engineering, data science, and streamlined operations, CloudTrucks reduces costs and increases efficiency for truck drivers, one of the most vital workforces in America. The company's mission is to equip these drivers with the tools they need to earn more, experience less stress, and successfully grow their trucking businesses. This innovative platform facilitates... Show More
Job Requirements
- High school diploma or equivalent
- 2-4 years in trucking, freight brokerage, or logistics operations with direct carrier and broker interaction
- Proven experience managing urgent escalations and resolving complex operational problems
- Strong decision-making skills with comfort navigating ambiguous situations
- Strong understanding of FTL operations, driver challenges, and broker requirements
- Exceptional communication skills
- Strong project management skills
- Experience using TMS, dispatch software, or logistics platforms
- Flexible availability to support operations across time zones
- Ability to remain composed under pressure
- Self-motivated and problem-solving mindset
- Comfortable working in fast-paced, ambiguous environments
Job Qualifications
- 2-4 years in trucking, freight brokerage, or logistics operations with direct carrier and broker interaction
- Proven experience managing urgent escalations and resolving complex operational problems
- Strong decision-making skills with comfort navigating ambiguous situations
- Strong understanding of FTL operations, driver challenges, and broker requirements
- Exceptional communication skills and ability to remain composed under pressure
- Strong project management skills with ability to handle multiple escalations simultaneously and prioritize effectively
- Tech-savvy with experience using TMS, dispatch software, or logistics platforms
- Flexible availability to support operations across time zones and occasional off-hours escalations
- Self-motivated problem-solver who thrives in fast-paced, ambiguous environments
Job Duties
- Resolve high-priority escalations including delivery delays, load issues, driver breakdowns, and broker concerns
- Serve as the primary point of contact for critical incidents affecting owner-operators and brokers
- Coordinate across drivers, brokers, and internal teams (dispatch, customer success, engineering) to troubleshoot and resolve issues in real-time
- Investigate root causes of service failures and document solutions to prevent recurrence
- Monitor at-risk loads proactively and intervene before issues escalate
- Communicate clearly and empathetically with all stakeholders during high-pressure situations
- Partner with product and engineering teams to surface platform improvements based on recurring operational challenges
- Track escalation metrics and identify trends to drive continuous improvement
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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