Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $41,500.00 - $61,300.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Travel perks
health benefits
wellness programs
401(k) program
Employee assistance program
Pet insurance
Discounts on hotels, cars, cruises
Job Description
American Airlines, recognized as one of the world’s largest and most respected airlines, offers an exciting work environment where team members are encouraged to grow professionally and personally. As a global leader in the aviation industry, American Airlines operates a vast network connecting more than 365 destinations with over 6,800 daily flights. With a commitment to diversity and inclusion, the company fosters an engaging workplace culture that celebrates individuality and encourages employees to reach their full potential through its extensive Employee Business Resource Groups. Additionally, American Airlines provides a comprehensive benefits package that underscores its dedication to employee wellness and... Show More
Job Requirements
- High school diploma or GED equivalency
- Experience with PC, Sabre, DECS, and RES
- Ability to work shift work including weekends and holidays
- Ability to work on-site at assigned base or location
- Must fulfill FAA criminal background checks for unescorted access to airport security identification display areas and secure US Customs security badge if applicable
- Must pass U.S. Department of Transportation mandated drug test
- Ability to work all shifts, holidays, and overtime as required
- Requires rotation of shifts and days off
Job Qualifications
- Bachelor's degree preferred or equivalent work experience
- Completion of Flight Attendant training as prescribed by the FAA with name on the current Flight Attendant System Seniority List strongly preferred
- Current experience in Passenger Service, Passenger Sales, or Crew Scheduling
- Knowledge of company on-time performance goals and dependability metrics
- Understanding of working with a contract labor group
- Sound judgment and strong decision-making skills
- Ability to work independently as well as collaboratively
- Ability to prioritize, multi-task, and manage several events and situations simultaneously
- Ability to work under demanding operational conditions
- Excellent interpersonal, oral, and written communication skills
Job Duties
- Acts as the liaison with local and system departments such as IOC, Control Center, Customer Care, Crew Scheduling, Customer Ops, Daily Ops, Catering, Cabin Appearance, Business Partners, and the Flight Department
- Oversee flight service base operational reliability by leading dependability engagement, communication, and accountability
- Handle operational events and proactively provide crew assistance or delay mitigation based on priority and operational impact
- Coordinate with Daily Operations and IOC to respond to Flight Attendant injuries and aircraft emergencies, providing appropriate base guidance and support
- Notify rescheduled and reassigned Flight Attendants traveling through the base
- Provide status updates on department reliability and communicate irregularities impacting daily operations to leadership
- Coordinate with Crew Scheduling and Tracking for pre-boarding of flights or re-crewing if necessary
- Assist with administrative duties such as delay investigations and preparation of daily and monthly operational reports
- Investigate and document delays including Right Start, IPD (International Premium), and IFS (International Flagship Service)
- Implement and enforce selected policies and guidelines
- Coordinate and host base activities to support engagement initiatives
- Conduct coaching and counseling as appropriate
- Assist with Flight Attendant reasonable cause drug and alcohol testing
- Provide Flight Attendant Electronic Flight Bag (EFB) support
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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