Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $41,500.00 - $61,300.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Travel perks
Health Insurance
Dental Insurance
Vision care
wellness programs
401(k) program
Employee assistance program
Job Description
American Airlines is a globally recognized leader in the aviation industry, operating a comprehensive network that connects over 365 destinations worldwide through more than 6,800 daily flights. Being the largest airline in the world, American Airlines prides itself on its commitment to customer experience, operational excellence, and diversity and inclusion. The airline employs thousands of professionals dedicated to ensuring a smooth and enjoyable journey for every traveler. American Airlines offers its employees an enriching work environment, with numerous opportunities for personal growth, career advancement, and access to exceptional travel perks and benefits.
This role is part of the Infligh... Show More
This role is part of the Infligh... Show More
Job Requirements
- High school diploma or GED equivalency
- Experience using PC, Sabre, DECS, and RES systems
- Must be able to work shift work including weekends and holidays
- Must be able to work on-site at assigned base or location
- Preferred bachelor's degree or equivalent work experience
- Preferred completion of FAA-prescribed Flight Attendant training and name on current Flight Attendant System Seniority List
- Experience in passenger service, passenger sales, or crew scheduling
- Knowledge of company on-time performance goals and dependability metrics
- Understanding of working with a contract labor group
- Sound judgement and strong decision making skills
- Ability to work independently and collaboratively
- Ability to prioritize, multi-task, and manage several events and situations simultaneously
- Ability to work under demanding operational conditions
- Excellent interpersonal, oral and written communication skills
- Ability to work all shifts, holidays, and overtime as required
- Requires rotation of shifts and days off
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA) and secure US Customs security badge if applicable
- Must pass U.S. Department of Transportation (DOT) mandated drug test
Job Qualifications
- High school diploma or GED equivalency
- Experience using PC, Sabre, DECS, and RES systems
- Ability to work shift work including weekends and holidays
- Ability to work on-site at assigned base
- Preferred bachelor's degree or equivalent work experience
- Preferred completion of FAA-prescribed Flight Attendant training with name on Flight Attendant System Seniority List
- Experience in passenger service, passenger sales, or crew scheduling
- Knowledge of company on-time performance goals and dependability metrics
- Understanding of working with a contract labor group
- Sound judgement and strong decision making skills
- Ability to work independently and collaboratively
- Ability to prioritize, multi-task, and manage multiple events simultaneously
- Ability to work under demanding operational conditions
- Excellent interpersonal, oral and written communication skills
- Ability to work all shifts, holidays, and overtime as required
- Ability to fulfill FAA criminal background checks and obtain airport security identification (SIDA) and customs security badge as applicable
- Ability to pass U.S. Department of Transportation mandated drug test
Job Duties
- Acts as the liaison with local and system departments such as IOC, Control Center, Customer Care, Crew Scheduling, Customer Ops, Daily Ops, Catering, Cabin Appearance, Business Partners and the Flight Department
- Oversee Flight Service base operational reliability by leading dependability engagement, communication, and accountability
- Handle operational events and provide crew assistance or delay mitigation based on priority and operational impact
- Coordinate with Daily Operations/IOC to respond to Flight Attendant injuries and aircraft emergencies by providing base guidance and support
- Notify rescheduled and reassigned Flight Attendants traveling through the base
- Provide status updates on department reliability and communicate irregularities impacting daily operations to Inflight, IOC, and Hub Control Center leadership
- Coordinate with Crew Scheduling/Tracking for pre-boarding or re-crewing flights as necessary
- Assist with administrative duties such as delay investigations, daily and monthly operational reports
- Investigate and document delays including Right Start, International Premium, and International Flagship Service
- Implement selected policies ensuring guidelines are followed and enforced
- Coordinate and host base activities to support engagement initiatives
- Conduct coaching and counseling as appropriate
- Assist with Flight Attendant reasonable cause drug and alcohol testing
- Provide Flight Attendant Electronic Flight Bag support
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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