Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $100,000.00 - $120,000.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life and Disability Insurance
HSA
FSA
Education Reimbursement
401K Matching
Employee assistance program
11 paid holidays
Job Description
RealManage Elevated Onsite is a specialized division of RealManage, a company renowned for its expertise in the management of community associations with onsite staff. RealManage focuses on elevating the community lifestyle by blending the Best People, Best Technology, and Best Service. This dedication has positioned RealManage and its CiraConnect division as leaders in the HOA management industry. Established as a values-based company, RealManage operates on principles such as integrity, respect, selflessness, personal relationships, and continuous improvement. Their staff brings decades of experience managing a diverse range of communities including age-restricted neighborhoods, luxury high-rise condominiums, co-ops, urban mixed-use developments, and large-scale... Show More
Job Requirements
- Minimum of five years Homeowner Association (HOA) management experience - onsite experience required
- Experience managing an aging master association with condominium sub associations
- CAM license and CMCA designation preferred
- AMS certification a plus
- Hospitality/club management background preferred
- Bachelor's degree preferred
- Associates degree or relevant experience required
- Strong interpersonal, supervisory and customer service skills
- Able to set priorities, plan, organize, and delegate effectively
- Strong written and verbal communication skills
- Must have command of the English language both written and verbal
- Excellent phone etiquette
- Ability to work effectively under time constraints and deadlines
- Ability to read, understand, and explain financial statements including balance sheets, income statements and general ledger
Job Qualifications
- Minimum of five years Homeowner Association (HOA) management experience - onsite experience required
- Experience managing an aging master association with condominium sub associations
- CAM license and CMCA designation preferred
- AMS certification a plus
- Hospitality/club management background preferred
- Bachelor's degree preferred
- Associates degree or relevant experience required
- Strong interpersonal, supervisory and customer service skills
- Able to set priorities, plan, organize, and delegate effectively
- Strong written and verbal communication skills
- Must have command of the English language both written and verbal
- Excellent phone etiquette
- Ability to work effectively under time constraints and deadlines
- Ability to read, understand, and explain financial statements including balance sheets, income statements and general ledger
Job Duties
- Conduct daily and frequent site inspections to ensure the highest possible standards of safety, courtesy, cleanliness and efficiency are met
- Maintain a high visible presence within the community and among the team to provide exceptional customer service by promptly addressing all members' inquiries, concerns, and feedback
- Public charisma and ability to develop positive relationships
- Responsible for compliance with all of the community's policies/procedures as defined by the Board of Directors
- Plans, develops and approves operational policies, procedures, methods and regulations related to general operating procedures
- Directs the work of all department managers
- Primary driver in the development of the annual operating, cash, and capital budgets
- Develops periodic checkpoints to assess compliance of the published budget
- Responsible for the timely preparation of monthly financial reports to the Board of Directors
- Coordinates the development of long-range and annual business plans aligned with association by-laws and policies
- Oversees the impact and effect of association policies/programs/processes and recommends changes as needed
- Monitors quality of association products and services to ensure maximum member and guest satisfaction
- Secures and protects all the association assets
- Establishes and maintains on-going dialogue with members to elicit input on Association direction and improvements
- Coordinates with Board of Directors on the development and implementation of all strategic plans
- Plans, develops and approves specific operational programs, procedures, methods, rules and regulations in concert with general policies
- Evaluates committee activities that report to the General Manager
- Ensures compliance with purchasing policies and procedures
- Provide counsel to the Management staff to ensure all employees are properly trained, supervised, scheduled and are knowledgeable of their responsibilities
- Develops, maintains, and disseminates a basic management philosophy to guide all association personnel towards optimal operating results
- Supports internal controls
- Other duties as directed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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