Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $85,000.00 - $100,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
HSA
FSA
Education Reimbursement
401K Matching
Employee assistance program
Paid holidays
Job Description
RealManage Elevated Onsite is a specialized division of RealManage, a leading company dedicated to the management of community associations with onsite staff. RealManage is committed to providing exceptional lifestyle Homeowners Association (HOA) management services to its partner communities, supported by a reputation for having the Best People, Best Technology, and Best Service through its CiraConnect division. The company boasts extensive experience managing a wide variety of community types, including age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use developments, and large-scale single-family residential developments with complex amenities. The primary focus of RealManage Elevated Onsite is to deliver outstanding customer service and... Show More
Job Requirements
- Minimum of five (5) years Homeowner Association (HOA) management experience with onsite exposure
- Experience managing aging master associations with condominium sub-associations
- CAM license preferred
- CMCA designation preferred
- Hospitality or club management background is a plus
- Bachelor's degree preferred or Associates degree with relevant experience
- Excellent interpersonal and supervisory skills
- Strong customer service orientation
- Effective organizational and delegation skills
- Proficient written and verbal communication skills in English
- Solid ability to explain financial documents
- Ability to maintain composure and productivity under deadlines
- Excellent phone communication skills
Job Qualifications
- Minimum of five (5) years Homeowner Association (HOA) Management experience - Onsite experience required
- Experience managing an aging master association with condominium sub associations
- CAM license and CMCA designation preferred
- AMS certification a plus
- Hospitality/club management background preferred
- Bachelor's degree preferred
- Associates degree or relevant experience required
- Strong interpersonal, supervisory and customer service skills are required
- Able to set priorities, plan, organize, and delegate effectively
- Strong written and verbal communication skills with command of the English language
- Excellent phone etiquette
- Ability to work effectively under time constraints and deadlines
- Ability to read, understand, and explain financial statements including balance sheets, income statements and general ledger
Job Duties
- Conduct daily and frequent site inspections to ensure the highest possible standards of safety, courtesy, cleanliness and efficiency are met
- Maintain a high visible presence within the community and among the team to provide exceptional customer service by promptly addressing all members' inquiries, concerns, and feedback
- Public charisma and ability to develop positive relationships
- Responsible for compliance with all of the community's policies/procedures as defined by the Board of Directors
- Plans, develops and approves operational policies, procedures, methods and regulations related to general operating procedures
- Directs the work of all department managers
- Primary driver in the development of the annual operating, cash, and capital budgets
- Develops periodic checkpoints to assess compliance of the published budget
- Responsible for the timely preparation of monthly financial reports to the Board of Directors
- Coordinates the development of long-range and annual business plans aligned with association by-laws and policies
- Oversees the impact and effect of association policies/programs/processes and recommends changes as needed
- Monitors quality of association products and services to ensure maximum member and guest satisfaction
- Secures and protects all the association assets
- Establishes and maintains ongoing dialogue with members to elicit input on Association direction and improvements
- Coordinates with Board of Directors on the development and implementation of all strategic plans
- Plans, develops and approves specific operational programs, procedures, methods, rules and regulations in concert with general policies
- Evaluates committee activities that report to the General Manager
- Ensures compliance with purchasing policies and procedures
- Provides counsel to Management staff to ensure all employees are properly trained, supervised, scheduled and knowledgeable of their responsibilities
- Develops, maintains, and disseminates a basic management philosophy to guide all association personnel towards optimal operating results
- Supports internal controls
- Other duties as directed
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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