Onsite Front Desk Concierge - Part-time Overnight (Sage Residences)
Job Overview
Employment Type
Part-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
employee recognition programs
Job Description
RealManage Elevated Onsite is a specialized division of RealManage, a prominent company dedicated to the management of community associations with onsite staff. RealManage is known for integrating the Best People, Best Technology, and Best Service across its offerings, exemplified by its CiraConnect division. This division focuses specifically on providing elevated onsite management services that cater to a diverse array of community types including age-restricted neighborhoods, luxury high-rise condominiums, co-ops, urban mixed-use properties, and expansive single-family developments equipped with complex amenities. The commitment of RealManage Elevated Onsite is to foster a superior lifestyle for residents and boards alike, delivering industry-leading customer... Show More
Job Requirements
- High school diploma or GED required
- Previous customer-related experience required
- Must possess a professional presentation with white glove service when residents and guests enter the building
- Must possess outstanding guest service skills
- Highly responsible and reliable
- Ability to work well under pressure
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs and remain calm and courteous at all times
Job Qualifications
- High school diploma or GED required
- Previous customer-related experience required
- Previous concierge experience preferred
- Must possess a professional presentation with white glove service when residents and guests enter the building, including, but not limited to, standing when they enter, welcoming them by name, and offering assistance to access elevators, etc.
- Must possess outstanding guest service skills and sophisticated verbal & written communication skills
- Highly responsible & reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Job Duties
- Manage the reception front desk, lobby area, community room and common areas in the immediate adjacent areas to the reception desk
- Greet the resident, guest, vendor professionally, by standing and acknowledging them
- Professionally respond to incoming telephone calls from residents, guests, contractors, and the general public
- Routinely familiarize themselves with building rules, policies & procedures
- Follow the current Access Policy, ensuring all visitors, including resident guests and contractors, have been authorized to enter the building
- Enforce and control building access policies and procedures
- Monitor for non-compliance with association policies
- Encourage a sense of community and assist residents as needed, following the protocols above, regarding leaving the service desk unattended
- Direct residents and visiting guests to the management office during business hours to guide them on building rules and conduct
- Assist residents and contractors in scheduling and utilizing the service elevator for maintenance, repairs, and move-in/out
- Respond to resident complaints and/or concerns, when appropriate, refer issues to the General Manager or maintenance staff
- At the end of each shift, provide a brief summary of events to the incoming Concierge and an update on building issues
- Write detailed incident reports of significant events or activities, following policy and procedure
- Review and respond to community email inbox messages with template responses or assign email messages to other departments for review and action
- Have a strong working knowledge of the association's emergency plan and execute the plan in the event of an emergency
- Provide shift coverage as needed to cover for concierge staff call-outs or absences
- Maintain a daily log of events
- Maintain a clean work area
- Perform other duties as assigned
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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