Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
flexible schedule
Job Description
RealManage Elevated Onsite is a specialized division of RealManage, a company renowned for its expert management of community associations with dedicated onsite staff. RealManage is a leader in the community association management industry, delivering comprehensive solutions designed to enhance the lifestyle and satisfaction of residents living within homeowners' associations. The company operates with a mission centered on providing the best possible HOA management services by leveraging the Best People, Best Technology, and Best Service, which solidifies the strong reputation that RealManage and its CiraConnect division hold in the market.
RealManage Elevated Onsite brings decades of experience in managing... Show More
RealManage Elevated Onsite brings decades of experience in managing... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience
- Good verbal and written communication skills
- Ability to interact professionally with residents, guests, and contractors
- Basic computer skills including email usage
- Attention to detail and ability to follow policies
- Ability to work the required shift from 3 pm to 11 pm Monday through Friday
- Ability to handle confidential information
- Reliable and punctual
- Ability to work independently and as part of a team
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or community association setting preferred
- Strong communication and interpersonal skills
- Ability to handle multiple tasks simultaneously
- Knowledge of building access control and security procedures preferred
- Ability to write clear and concise reports
- Familiarity with email and basic computer applications
- Ability to remain calm and professional in emergency situations
- Team player with a positive attitude
- Flexibility to cover shifts as needed
Job Duties
- Manage the reception front desk, lobby area, community room and common areas in the immediate adjacent areas to the reception desk
- Greet resident, guest, vendor professionally by standing and acknowledging them
- Professionally respond to incoming telephone calls from residents, guests, contractors and the general public
- Routinely familiarize themselves with building rules, policies and procedures
- Follow current Access Policy, ensuring all visitors including resident guests and contractors have been authorized to enter the building
- Enforce and control building access policies and procedures
- Monitor for non-compliance with association policies
- Encourage a sense of community and assist residents as needed, following the protocols regarding leaving the service desk unattended
- Direct residents and visiting guests to the management office during business hours to guide them on building rules and conduct
- Assist residents and contractors in scheduling and utilizing the service elevator for maintenance, repairs, and move-in/out
- Respond to resident complaints and/or concerns and refer issues to the General Manager or maintenance staff when appropriate
- Provide a brief summary of events to the incoming Concierge and update on building issues at the end of each shift
- Write detailed incident reports of significant events or activities following policy and procedure
- Review and respond to community email inbox messages with template responses or assign email messages to other departments for review and action
- Have a strong working knowledge of the association's emergency plan and execute the plan in the event of an emergency
- Provide shift coverage as needed to cover for concierge staff call outs or absences
- Maintain a daily log of events
- Maintain a clean work area
- Perform other duties as assigned by the General Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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