Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Health Insurance
Retirement Plan
Employee assistance program
Training and Development
recognition programs
flexible scheduling
Job Description
RealManage Elevated Onsite, a division of RealManage, specializes in offering top-tier onsite management services to community associations across various types of residential settings. Established with the mission of enhancing residents' lifestyles, RealManage Elevated Onsite leverages decades of expertise in managing diverse housing environments including age-restricted communities, luxury high-rise condominiums, cooperatives, urban mixed-use developments, and large-scale single-family neighborhoods. This division is well-known for combining the best people, cutting-edge technology, and impeccable service standards to ensure community residents and board members receive management that not only meets but exceeds industry standards.
Located in Atlanta, GA, RealManage’s commitment to integrity, respect, and selfl... Show More
Located in Atlanta, GA, RealManage’s commitment to integrity, respect, and selfl... Show More
Job Requirements
- high school diploma or ged required
- previous customer-related experience required
- previous concierge experience preferred
- must possess a professional presentation with white glove service when residents and guests enter the building including but not limited to standing when they enter welcoming them by name and offering assistance to access elevators etc
- must possess outstanding guest service skills and sophisticated verbal and written communication skills
- highly responsible and reliable
- ability to work well under pressure in a fast-paced environment
- ability to work cohesively with colleagues as part of a team
- ability to focus attention on guest needs remaining calm and courteous at all times
Job Qualifications
- high school diploma or ged required
- previous customer-related experience required
- previous concierge experience preferred
- must possess a professional presentation with white glove service when residents and guests enter the building including but not limited to standing when they enter welcoming them by name and offering assistance to access elevators etc
- must possess outstanding guest service skills and sophisticated verbal and written communication skills
- highly responsible and reliable
- ability to work well under pressure in a fast-paced environment
- ability to work cohesively with colleagues as part of a team
- ability to focus attention on guest needs remaining calm and courteous at all times
Job Duties
- manage the motor lobby desk lobby area and visitor parking area
- greet the resident guest vendor professionally by standing and acknowledging them
- professionally respond to incoming telephone calls from residents
- routinely familiarize themselves with building rules policies and procedures
- follow current access policy ensuring all visitors including resident guests and contractors have been authorized to enter the building
- enforce and control building access policies and procedures
- monitor for non-compliance with association policies
- encourage a sense of community and assist residents as needed following the protocols regarding leaving the service desk unattended
- direct residents and visiting guests to the plaza level resident services office during business hours to guide them on building rules and conduct
- assist residents and contractors in utilizing the service elevator for maintenance repairs and move-in out
- respond to resident complaints and or concerns when appropriate refer issues to the general manager or maintenance staff
- at the end of each shift provide a summary of events to incoming concierge and an update on building issues
- write detailed incident reports of significant events or activities following policy and procedure
- maintain a daily log of events
- maintain a clean work area
- perform other duties as assigned by the general manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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