Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
flexible scheduling
Job Description
RealManage Elevated Onsite is a specialized division of RealManage, a leading company dedicated to the management of community associations with onsite staff. With a mission to provide the best possible lifestyle management services, RealManage Elevated Onsite focuses on delivering premium Homeowners Association (HOA) management by leveraging the Best People, Best Technology, and Best Service reputation of RealManage along with its CiraConnect division. Their professional staff boasts decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use properties, and extensive single-family developments featuring complex amenities. This showcases a diversified portfolio and a strong commitment to customer service, lifestyle quality,... Show More
Job Requirements
- High school diploma or GED
- previous customer-related experience
- previous concierge experience preferred
- excellent communication skills
- professional appearance and demeanor
- dependable and punctual
- ability to work weekends
- ability to handle multiple tasks simultaneously
- reliable and responsible
Job Qualifications
- High school diploma or GED required
- previous customer-related experience required
- previous concierge experience preferred
- must possess a professional presentation with white glove service when residents and guests enter the building including standing when they enter, welcoming them by name, and offering assistance to access elevators
- must possess outstanding guest service skills and sophisticated verbal and written communication skills
- highly responsible and reliable
- ability to work well under pressure in a fast-paced environment
- ability to work cohesively with fellow colleagues as part of a team
- ability to focus attention on guest needs, remaining calm and courteous at all times
Job Duties
- Manage the Motor Lobby desk, lobby area, and visitor parking area
- greet resident, guest, and vendor professionally by standing and acknowledging them
- professionally respond to incoming telephone calls from residents
- routinely familiarize themselves with building rules, policies and procedures
- follow current Access Policy, ensuring all visitors including resident guests and contractors have been authorized to enter the building
- enforce and control building access policies and procedures
- monitor surveillance cameras as needed and enforce rules, policies and procedures for resident, guest use of common areas and/or suspicious activity
- encourage a sense of community and assist residents as needed, following the protocols above regarding leaving the service desk unattended
- direct residents and visiting guests to Plaza Level Resident Services Office during business hours to guide them on building rules and conduct
- assist residents and contractors in utilizing the service elevator for maintenance, repairs, and move-in/out
- respond to resident complaints and/or concerns and refer issues to the General Manager or maintenance staff when appropriate
- at the end of each shift, provide a brief summary of events to the incoming Concierge and an update on building issues
- write detailed incident reports of significant events or activities, following policy and procedure
- maintain a daily log of events
- maintain a clean work area
- perform other duties as assigned by the General Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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