Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Flexible Schedule
Team-oriented environment
Job Description
RealManage Elevated Onsite is a distinguished division of RealManage, a company specializing in comprehensive community association management with a focus on onsite staff support. RealManage has earned a reputation for excellence by blending the Best People, Best Technology, and Best Service philosophies to provide superior HOA management services. Headquartered at 1280 West Peachtree St in Atlanta, GA, RealManage Elevated Onsite proudly delivers exceptional management solutions to a diverse array of communities including age-restricted neighborhoods, luxury high-rise condominiums, co-ops, urban mixed-use developments, and expansive single-family residential areas with intricate amenity offerings.
With decades of cumulative experience, the Elevated Onsite team... Show More
With decades of cumulative experience, the Elevated Onsite team... Show More
Job Requirements
- High school diploma or GED
- Previous customer-related experience
- Ability to work weekend part-time shifts
- Strong communication skills
- Professional appearance and demeanor
- Ability to follow building rules and protocols
- Reliable and punctual
- Ability to monitor surveillance and enforce policies
- Capability to handle guest interactions politely
- Ability to maintain detailed logs and reports
- Physical ability to stand for extended periods
- Ability to work in a team environment
- Basic knowledge of building access and security procedures
Job Qualifications
- High school diploma or GED required
- Previous customer-related experience required
- Previous concierge experience preferred
- Must possess a professional presentation with white glove service when residents and guests enter the building including standing, welcoming by name, and offering assistance to access elevators
- Must possess outstanding guest service skills and sophisticated verbal and written communication skills
- Highly responsible and reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Job Duties
- Manage the Motor Lobby desk, lobby area, and visitor parking area
- Greet resident/guest/vendor professionally by standing and acknowledging them
- Professionally respond to incoming telephone calls from residents
- Routinely familiarize themselves with building rules, policies and procedures
- Follow current Access Policy, ensuring all visitors including resident guests and contractors have been authorized to enter the building
- Enforce and control building access policies and procedures
- Monitor surveillance cameras as needed and enforce rules, policies and procedures for resident/guest use of common areas and/or suspicious activity
- Encourage a sense of community and assist residents as needed, following the protocols regarding leaving the service desk unattended
- Direct residents and visiting guests to Plaza Level Resident Services Office during business hours to guide them on building rules and conduct
- Assist residents and contractors in utilizing the service elevator for maintenance, repairs, and move-in/out
- Respond to resident complaints and/or concerns and refer issues to the General Manager or maintenance staff when appropriate
- Provide a brief summary of events to incoming Concierge and update on building issues at the end of each shift
- Write detailed incident reports of significant events or activities, adhering to policy and procedure
- Maintain a daily log of events
- Maintain a clean work area
- Perform other duties as assigned by the General Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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