Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.50 - $18.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
flexible schedule
Employee assistance program
Training and Development
Career growth opportunities
Job Description
RealManage Elevated is a specialized division of RealManage, a leading community association management company known for its dedicated onsite staff and commitment to delivering exceptional homeowner association (HOA) management services. The company prides itself on integrating the Best People, Best Technology, and Best Service to support its partner communities, sustaining a stellar reputation through its CiraConnect division as well. RealManage Elevated boasts a professional team with decades of experience managing a diverse range of community types, including age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use developments, and expansive single-family neighborhoods that feature complex amenities. This experience is leveraged to focus... Show More
Job Requirements
- High school diploma or equivalent
- Previous concierge experience
- Drivers license and good driving record
- Ability to communicate effectively both verbally and in writing
- Ability to work in a fast-paced environment and handle multiple responsibilities
- Strong interpersonal and customer service skills
- Ability to work collaboratively in a team environment
- Reliability and strong work ethic
Job Qualifications
- College education preferred
- High school diploma required
- Drivers license and good driving record required
- Previous concierge experience required
- Luxury concierge experience preferred
- Experience with BuildingLink and KeyLink a plus
- Must possess sophisticated verbal and written communication skills
- Highly responsible and reliable
- Ability to work well under pressure in a demanding and at times fast-paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on resident and guest needs, remaining calm and courteous
Job Duties
- Deliver exceptional customer service while ensuring the safety and security of unit owners, residents, and their guests
- Greet residents, visitors, and vendors with professionalism and courtesy
- Ensure concierge procedures are thoroughly documented, consistently trained, and properly implemented across the team
- Monitor inventory levels of fobs/transponders and procure supplies as necessary
- Coordinate monthly schedules in collaboration with the Assistant Manager
- Assist residents with the receipt and delivery of packages and conduct a package audit
- Coordinate unit access for service, repair, and maintenance vendors
- Respond to special requests from residents and follow up to ensure satisfaction
- Provide residents with information on vendors, local amenities, events, parking and community activities
- Answer and manage incoming calls, emails, messages, and inquiries, ensuring prompt follow-up or resolution
- Communicate and escalate requests to the appropriate team members when necessary
- Oversee reservations for the loading dock, service elevators, and building amenities
- Maintain detailed shift logs and generate incident reports when needed
- Monitor surveillance cameras and conduct regular inspections of community common areas
- Immediately contact authorities in the event of any safety or security breach
- Perform additional duties as required in support of building operations and resident satisfaction
- Plus other work related tasks as needed
OysterLink helps hospitality teams hire in one place.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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