Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.50 - $18.00
Benefits
flexible schedule
Competitive hourly pay
Positive work environment
employee recognition programs
Professional development opportunities
supportive team culture
Certified Great Place to Work® employer
Job Description
RealManage Elevated is a specialized division within RealManage, a leading company in the community association management industry that focuses on providing exceptional onsite staff services. RealManage has earned a reputable standing by serving a wide range of residential communities including age-restricted neighborhoods, luxury high-rise condominiums, co-ops, urban mixed-use developments, and extensive single-family home communities featuring complex amenities. The company is dedicated to delivering top-tier lifestyle HOA (Homeowners Association) management services that prioritize customer satisfaction and promote an enhanced living experience for residents and boards alike.
At the core of RealManage Elevated’s mission is a commitment to combining the... Show More
At the core of RealManage Elevated’s mission is a commitment to combining the... Show More
Job Requirements
- High school diploma or equivalent
- Must have previous concierge experience
- Drivers license and good driving record
- Ability to communicate effectively both verbally and in writing
- Ability to maintain professionalism and reliability
- Ability to work under pressure in a fast-paced environment
- Ability to collaborate well with team members
- Must be customer service-oriented and courteous
Job Qualifications
- College education preferred
- High school diploma required
- Drivers License and good driving record required
- Previous concierge experience required
- Luxury concierge experience preferred
- Experience with BuildingLink and KeyLink a plus
- Must possess sophisticated verbal and written communication skills
- Highly responsible and reliable
- Ability to work well under pressure in a demanding and at times fast-paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on resident and guest needs, remaining calm and courteous
Job Duties
- Deliver exceptional customer service while ensuring the safety and security of unit owners, residents, and their guests
- Greet residents, visitors, and vendors with professionalism and courtesy
- Ensure concierge procedures are thoroughly documented, consistently trained, and properly implemented across the team
- Monitor inventory levels of fobs/transponders and procure supplies as necessary
- Coordinate monthly schedules in collaboration with the Assistant Manager
- Assist residents with the receipt and delivery of packages and conduct a package audit
- Coordinate unit access for service, repair, and maintenance vendors
- Respond to special requests from residents and follow up to ensure satisfaction
- Provide residents with information on vendors, local amenities, events, parking and community activities
- Answer and manage incoming calls, emails, messages, and inquiries, ensuring prompt follow-up or resolution
- Communicate and escalate requests to the appropriate team members when necessary
- Oversee reservations for the loading dock, service elevators, and building amenities
- Maintain detailed shift logs and generate incident reports when needed
- Monitor surveillance cameras and conduct regular inspections of community common areas
- Immediately contact authorities in the event of any safety or security breach
- Perform additional duties as required in support of building operations and resident satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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