Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Standard Hours
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life and Disability Insurance
HSA (Required High Deductible Medical Plan to be eligible)
FSA
Education Reimbursement
401K Matching
Employee assistance program (EAP)
11 paid holidays
Job Description
RealManage Elevated Onsite is a specialized division of RealManage, a renowned company dedicated to the management of community associations with onsite staff. RealManage is widely known for its commitment to providing exceptional lifestyle HOA (Homeowners Association) management services to its partner communities. The company thrives on a culture built around the Best People, Best Technology, and Best Service, which exemplifies its core mission to deliver unparalleled management services in the industry. The RealManage Elevated Onsite team brings decades of expertise managing various types of communities, including age-restricted neighborhoods, luxury high-rise condominiums, cooperative housing, urban mixed-use developments, and large-scale single-family developments... Show More
Job Requirements
- High school diploma or GED
- Previous customer-related experience
- Availability to work overnight shift from 11pm to 7:30am Monday through Friday
- Professional appearance and demeanor
- Strong communication skills
- Ability to enforce building policies and procedures
- Reliable and punctual
- Ability to handle stressful situations calmly
Job Qualifications
- High school diploma or GED required
- Previous customer-related experience required
- Previous concierge experience preferred
- Must possess a professional presentation with white glove service
- Must have outstanding guest service skills and sophisticated verbal and written communication skills
- Highly responsible and reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively with fellow colleagues
- Ability to focus attention on guest needs while remaining calm and courteous
Job Duties
- Manage the Motor Lobby desk, lobby area, and visitor parking area
- Greet residents, guests, and vendors professionally by standing and acknowledging them
- Professionally respond to incoming telephone calls from residents
- Routinely familiarize themselves with building rules, policies, and procedures
- Follow current Access Policy to ensure all visitors including resident guests and contractors have authorization
- Enforce and control building access policies and procedures
- Monitor surveillance cameras and enforce rules regarding use of common areas and suspicious activities
- Encourage a sense of community and assist residents as needed following protocols
- Direct residents and guests to the Plaza Level Resident Services Office during business hours
- Assist residents and contractors with utilizing the service elevator for maintenance and moves
- Respond to resident complaints and refer issues to the General Manager or maintenance staff when appropriate
- Provide shift summary and updates to the incoming Concierge
- Write detailed incident reports and maintain a daily log of events
- Maintain a clean work area
- Perform other duties as assigned by the General Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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