Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life and Disability Insurance
HSA
FSA
Education Reimbursement
401K Matching
Employee assistance program
11 paid holidays
Job Description
RealManage Elevated Onsite is a specialized division of RealManage, a reputable company dedicated to the management of community associations through onsite professional staff. RealManage prides itself on delivering exceptional lifestyle homeowners association (HOA) management services by integrating the Best People, Best Technology, and Best Service philosophy, forming the foundation of its success and reputation. The company’s CiraConnect division complements this mission by providing innovative tools and solutions to enhance community living. With decades of experience managing a diverse range of community types—including age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use developments, and extensive single-family communities equipped with complex amenities—RealManage offers... Show More
Job Requirements
- High school diploma or GED required
- Previous customer-related experience required
- Must possess a professional presentation with white glove service
- Must have outstanding guest service skills
- Must have sophisticated verbal and written communication skills
- Highly responsible and reliable
- Ability to work well under pressure
- Ability to work cohesively with team members
- Ability to remain calm and courteous under pressure
Job Qualifications
- High school diploma or GED required
- Previous customer-related experience required
- Previous concierge experience preferred
- Must possess a professional presentation with white glove service when residents and guests enter the building, including standing when they enter, welcoming them by name, and offering assistance to access elevators
- Must possess outstanding guest service skills and sophisticated verbal and written communication skills
- Highly responsible and reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Job Duties
- Manage the reception front desk, lobby area, community room and common areas in the immediate adjacent areas to the reception desk
- Greet resident, guest, vendor professionally by standing and acknowledging them
- Professionally respond to incoming telephone calls from residents, guests, contractors and the general public
- Routinely familiarize themselves with building rules, policies and procedures
- Follow current Access Policy, ensuring all visitors including resident guests and contractors, have been authorized to enter the building
- Enforce and control building access policies and procedures
- Monitor for non-compliance with association policies
- Encourage a sense of community and assist residents as needed, following the protocols regarding leaving the service desk unattended
- Direct residents and visiting guests to the management office during business hours to guide them on building rules and conduct
- Assist residents and contractors in scheduling and utilizing the service elevator for maintenance, repairs, and move-in/out
- Respond to resident complaints and/or concerns and, when appropriate, refer issues to the General Manager or maintenance staff
- Provide a brief summary of events to the incoming Concierge and an update on building issues at the end of each shift
- Write detailed incident reports of significant events or activities, following policy and procedure
- Review and respond to community email inbox messages with template responses or assign email messages to other departments for review and action
- Have a strong working knowledge of the association's emergency plan and execute the plan in the event of an emergency
- Provide shift coverage as needed to cover for concierge staff call outs or absences
- Maintain a daily log of events
- Maintain a clean work area
- Perform other duties as assigned by the General Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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