Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $19.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life and Disability Insurance
HSA plan
FSA
Education Reimbursement
401K Matching
Employee assistance program
Paid holidays
Job Description
RealManage Elevated Onsite is a specialized division within RealManage, a distinguished company that excels in the management of community associations with onsite professional staff. RealManage is committed to delivering unparalleled lifestyle HOA management services that combine the best people, innovative technology, and exceptional service to communities nationwide. Focused on establishing high standards, RealManage Elevated Onsite has vast experience managing diverse residential communities, including age-restricted communities, luxury high-rise condominiums, cooperatives, urban mixed-use properties, and expansive single-family developments equipped with complex amenities. The company prides itself on fostering a strong commitment to customer service and enhancing residents’ lifestyles. This dedication ensures that... Show More
Job Requirements
- High school diploma or GED
- Previous customer service experience
- Ability to communicate clearly and professionally
- Ability to stand for extended periods
- Basic knowledge of building access and security procedures
- Reliability and punctuality
- Ability to work the designated shift from 7am to 3pm, Monday to Friday
Job Qualifications
- High school diploma or GED required
- Previous customer-related experience required
- Previous concierge experience preferred
- Must possess a professional presentation with white glove service when residents and guests enter the building
- Must possess outstanding guest service skills and sophisticated verbal and written communication skills
- Highly responsible and reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Job Duties
- Manage the Motor Lobby desk, lobby area, and visitor parking area
- Greet resident, guest, and vendor professionally by standing and acknowledging them
- Professionally respond to incoming telephone calls from residents
- Routinely familiarize themselves with building rules, policies, and procedures
- Follow current Access Policy, ensuring all visitors including resident guests and contractors have been authorized to enter the building
- Enforce and control building access policies and procedures
- Monitor surveillance cameras as needed and enforce rules, policies, and procedures for resident, guest use of common areas and/or suspicious activity
- Encourage a sense of community and assist residents as needed, following protocols regarding leaving the service desk unattended
- Direct residents and visiting guests to Plaza Level Resident Services Office during business hours to guide them on building rules and conduct
- Assist residents and contractors in utilizing the service elevator for maintenance, repairs, and move-in/out
- Respond to resident complaints and/or concerns and refer issues to the General Manager or maintenance staff when appropriate
- Provide a brief summary of events to the incoming Concierge and update on building issues at the end of each shift
- Write detailed incident reports of significant events or activities following policy and procedure
- Maintain a daily log of events
- Maintain a clean work area
- Perform other duties as assigned by the General Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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