Onsite Assistant General Manager/Lifestyle Manager (Del Webb Orlando)
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life and Disability Insurance
HSA
FSA
Education Reimbursement
401k Match
Employee assistance program
Paid holidays
Job Description
RealManage Elevated is a specialized division of RealManage, a highly respected company dedicated to the management of community associations through onsite staff. RealManage’s primary mission is to enhance the lifestyle of homeowners’ associations (HOAs) by delivering premier management services that blend the Best People, Best Technology, and Best Service. This commitment ensures partner communities under their care receive an unmatched level of support and operational excellence. With decades of accumulated expertise, the RealManage Elevated team is uniquely qualified to oversee a broad spectrum of residential community types including age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use developments, and expansive single-family... Show More
Job Requirements
- Associate or Bachelor’s degree preferred
- Notary Public certification preferred or ability to obtain within 30 days
- Active LCAM certificate preferred or ability to obtain within 6 months
- Minimum 2 years of Homeowner Association management experience
- At least 1 year of event planning, management and execution experience
- Strong interpersonal skills
- Supervisory experience
- Customer service skills
- Ability to set priorities and delegate effectively
- Proficient English communication skills
- Bilingual English/Spanish preferred
- Excellent phone etiquette
- Ability to work under deadlines
- Ability to understand financial statements
Job Qualifications
- Associate or Bachelor’s degree preferred
- Notary Public certification preferred or ability to obtain within 30 days
- Active LCAM certificate preferred or ability to obtain within 6 months
- At least 1 year of event planning, management and execution required
- Minimum 2 years of Homeowner Association management experience required
- Strong interpersonal, supervisory, and customer service skills required
- Ability to set priorities, plan, organize and delegate effectively
- Must have command of English language, both written and verbal
- Bilingual English/Spanish preferred
- Excellent phone etiquette and ability to address resident concerns quickly
- Ability to work effectively under time constraints and deadlines
- Ability to read, understand, and explain financial statements including balance sheets, income statements, and general ledger
Job Duties
- Supervision of team members at the direction and in partnership with the General Manager
- Receive and respond to incoming calls from homeowners, board members, committee members, and vendors
- Assist in preparing board and committee meeting agendas and execute meeting notice publishing per state law requirements
- Assist in creating and publishing board meeting packages, attending board meetings, and taking notes for management action items and board meeting minutes
- Execute monthly compliance inspections and document compliance issues
- Execute follow-up inspections for open violations and communicate with homeowners
- Assist with preparation of annual members meeting, ballots, and presentation, attend the meeting and assist in tallying votes
- Maintain association records in CiraNet including work orders, contracts, proposals, and architectural applications
- Receive and review architectural applications and ensure readiness for committee consideration
- Maintain communication with homeowners during the architectural application process
- Act as liaison for the Architectural Committee and attend meetings as needed
- Manage association CiraNet inbox ensuring 24 hour response and assignment
- Assist Association Manager with resident requests and records research
- Plan, coordinate, promote, and implement community-wide large-scale events with social/events committee
- Plan smaller "pop-up" events with social/events committee
- Manage event and rental calendars to avoid conflicts
- Utilize community facilities and amenities to highlight offerings
- Manage vendor partnerships for events
- Secure entertainment, food, decorations for events
- Document event costs and planning details
- Photograph community events
- Track event attendance and feedback
- Provide monthly lifestyle program reports to General Manager
- Act as social committee liaison and attend committee meetings
- Manage association communication channels including newsletters, press inquiries, and websites
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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