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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $52,963.00 - $79,445.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
flexible schedule
Job Description
Center Communities of Brookline (CCB) is a distinguished property managed under the umbrella of Hebrew SeniorLife, a leader in senior care and elder support services. Hebrew SeniorLife is renowned for its comprehensive approach to healthcare, independent living, and community building for seniors, which reflects its commitment to dignity, respect, and empowerment for those it serves. Center Communities of Brookline embodies these values by providing supportive subsidized housing designed specifically to help elders remain independent and active in a secure, welcoming environment. The community integrates a variety of amenities and services tailored to meet the diverse needs of its residents, strengthening... Show More
Job Requirements
- college degree or equivalent experience
- 3 years experience in leasing or property management
- familiarity with hud housing regulations
- excellent customer service skills
- proficiency with ms office and property management software such as yardi
- ability to handle stressful situations with patience and professionalism
- strong communication skills both verbal and written
- ability to multitask and prioritize work independently
- experience interacting with seniors and understanding of supportive housing environments
- availability for some evening and weekend work
Job Qualifications
- college degree and/or 3 years experience in leasing
- proven relationship-building and customer-service skills including listening understanding helping to identify appropriate solutions and closing
- excellent communication skills
- proficiency in the use of pertinent computer applications including ms office
- experience in yardi or equivalent property management software preferred
- ability to work collaboratively in a fast-paced dynamic environment
- personality traits that exemplify patience and empathy
- experience in senior care preferred particularly with an understanding of supportive subsidized housing
- some evening and weekend work may be required
Job Duties
- partnering closely with ccb property management maintain an occupancy rate above 97% for all ccb buildings
- promote incremental services available to ccb residents such as the dining plans medical services and private care in support of both providing the best resident experience and meeting revenue goals
- field all prospective rental inquiries and respond to requests for information in a timely manner
- schedule conduct compelling tours for prospective residents and their family members at all ccb properties
- partner with local realtor when necessary to improve leasing at ccb townhomes
- track contact information including but not limited to tours follow up calls and any other pertinent information in hsl’s crm software and ccb’s property management database yardi as neeed
- nurture all active leads in an effort to convert them if they do not convert input lost led reasons into crm to identify feedback trends that could help operations optimize the offering to better meet the market
- advocate for other hsl offerings if deemed more appropriate than ccb supportive housing
- educate prospective residents and their family members on both market and subsidized housing rates on an as needed basis
- ensure that leases are properly passed on to operations for move-in coordination
- coordinate the pre-admission and move-in process with new residents family members and the appropriate ccb departments to ensure a smooth transition includes follow-up visits for new residents
- partner with property management on turnover of units to maximize revenue while minimizing lost revenue days due to unoccupied units
- working in collaboration with the hsl external engagement manager represent ccb at relevant local community events to build relationships with both third party referral sources and consumers
- regularly review and provide updates to marketing materials to ensure all materials are in compliance with hud and meeting hsl standards
- serve as primary point person for the hsl marketing and communication team at ccb to support the creation of content used to promote both ccb and hsl overall
- actively participate in a variety of operational standing meetings including with property management social services and vitalize 360 coaches
- attend a quarterly hsl marketing communications and sales meeting to share happenings at ccb and ensure continued alignment with brand efforts and coordination with cross-selling across the organization
- attend and assist with occasional after-hours resident events
- assume other related tasks as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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