Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.25 - $27.25
Work Schedule
On-call
Night Shifts
Benefits
weekly pay
Competitive wages
Great working environment
employee recognition programs
Vision Insurance
401(k) savings plan
Employee assistance program (EAP)
Employee Perks Program offering discounts to major companies
Job Description
ESA Management, LLC is a reputable hospitality company known for managing a wide range of hotel properties that prioritize guest satisfaction and quality service. This established company is committed to delivering exceptional experiences through well-trained professional staff and a focus on safety, security, and guest comfort. ESA Management operates with dedication to equal opportunity employment and a positive work environment, continuously striving to maintain high operational standards in the hospitality sector.
The position available is for a Night Service Representative on a part-time basis, ideal for individuals looking for a dynamic role within the hotel industry that combines responsibi... Show More
The position available is for a Night Service Representative on a part-time basis, ideal for individuals looking for a dynamic role within the hotel industry that combines responsibi... Show More
Job Requirements
- high school diploma or general education degree (GED)
- one to three months related experience and/or training
- proficiency in reading and speaking English
- ability to operate a mobile phone
- ability to stand, walk, and navigate hallways with prompt motion
- ability to occasionally stoop, kneel, or smell
- ability to occasionally push/pull objects weighing up to 50 pounds
- ability to work overnight hours and respond within 30 minutes to on-call notifications
- ability to communicate effectively with guests and first responders
- maintain security of hotel keys
- ability to perform bookkeeping tasks
- proficiency in computer systems
- professional appearance and demeanor
- ability to work under pressure and prioritize tasks
- good communication skills
Job Qualifications
- high school diploma or general education degree (GED)
- one to three months related experience and/or training
- ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- proficiency in English reading and speaking
- computer skills including Microsoft Office Suite and Hotel PMS system
- excellent oral and written communication skills
- friendly, cooperative manner and patience in dealing with guests and staff
- professional appearance and demeanor
- self-starter with ability to prioritize and handle issues under pressure
- strong time management and problem-solving skills
- basic math skills including add, subtract, multiply, and divide
- ability to apply common sense understanding to follow detailed instructions and solve problems involving a few variables in standardized situations
Job Duties
- attend to guests upon call notification from outside service agent for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations
- maintain control of all hotel keys, including safeguarding from mishandling or theft
- log keys in and out, when necessary
- organize, confirm, process, and conduct limited guest check-ins/check-outs, including greeting and registering guests, assigning rooms, issuing keys, and collecting payments, when necessary
- keep abreast of hotel policies, training, and safety procedures
- ensure all safety, guest and security concerns are reported per company policy
- supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest, when necessary
- perform bookkeeping activities such as logging events, running reports and posting payments to guest folios, when necessary
- maintain proficiency in all location computer and software systems
- respond to emergency situations, communicate with first responders as necessary, address key activation issues, and respond to noise complaints, when necessary
- may be asked to cover another hotel in the area should critical staffing needs arise
- other job duties as assigned by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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