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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.50 - $17.75
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Retirement Plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels stands as a prominent leader in the hospitality industry, recognized as the 8th largest hotel company in the United States and experiencing rapid growth. With a diverse portfolio that spans over 1000 properties across eight countries, Sonesta offers an exceptional blend of full-service and focused hotels situated in major urban centers. This company prides itself on delivering quality, value, and unforgettable hospitality experiences, driven by a passionate commitment to human connection and service excellence. Sonesta's multifaceted approach includes owned, managed, and franchised hotels, making it a ubiquitous presence in the travel and lodging sector.
The Night Aud... Show More
The Night Aud... Show More
Job Requirements
- high school diploma or equivalent
- one year of previous hotel experience preferred
- previous background from the extended stay industry preferred
- ability to speak, read, and write fluent English
- valid driver's license required
- frequently standing up, bending, climbing, kneeling, and moving about the facility
- carrying, lifting or pulling items weighing up to 50 pounds
- frequently handling objects and equipment
- standing for extended periods of time
- will be required to obtain ServSafe certification
- may be required to obtain TIPS certification
- will be required to work mornings, evening, weekends, and holidays
Job Qualifications
- high school diploma or equivalent
- one year of previous hotel experience preferred
- previous background from the extended stay industry preferred
- reading and writing skills utilized when compiling department records, guest registration and reservation information
- ability to speak, read, and write fluent English
- other languages beneficial
- professional verbal and written communication skills
- mathematical skills including basic math, percentages, and variances preferred
- problem solving, reasoning, motivating, organizational and training abilities preferred
- experience with Microsoft Office and Opera systems preferred
- valid driver's license required
Job Duties
- deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy
- assist in the preparation of all reports relevant to daily revenues
- balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy
- complete and transmit daily management/accounting reports with any supporting documentation ensuring accurate accounting of the hotel revenues and expenses
- prepare General Manager daily, weekly and month end reporting packs
- assist in the setup of the complimentary breakfast service including hot and cold food service, juice and coffee stations, and all supplies
- assist in the washing, drying, and folding of hotel laundry
- act as the security point of contact during various times in the shift
- communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information
- register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program
- answer phones promptly and courteously
- accurately process all cash and credit card transactions in accordance with established procedures
- book guest reservations for individuals and/or groups by phone or within the hotel
- process cancellations, revisions, and updates
- upsell rooms to maximize revenue
- follow seasonal demand reservation strategy as communicated by hotel management
- promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- service the shoppe and the pour ensuring guests receive hotel products and services
- follow all local laws regarding alcoholic beverage sales
- ensure guest special requests are fulfilled and proper delivery of guest services is maintained
- issue, control and release guest safe-deposit boxes
- comply with federal, state and local laws regarding health, safety, and alcohol services
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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