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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $9.50 - $10.50
Work Schedule
Night Shifts
Benefits
Health Insurance
Vacation Time
quarterly bonuses
Career advancement opportunities
Paid Time Off
employee recognition programs
comprehensive health benefit packages
Job Description
RAM Hotels is a dynamic and innovative hotel management company headquartered in Columbus, Georgia, with a strong presence throughout the Alabama and Georgia regions. The company operates multiple midscale hotel brands and has firmly established itself as a leader in the hospitality industry of corporate America. With a focus on excellence, RAM Hotels continuously strives to redefine guest experiences and elevate the hospitality standards. Employees at RAM Hotels are not merely joining a company; they are welcomed into the RAM Hotels family, a community dedicated to mutual growth and exceptional service. The company values its team members and encourages advancement,... Show More
Job Requirements
- High school graduate or equivalent
- Minimum one year of relevant work experience
- Proficiency in MS Word Excel and PowerPoint
- Knowledge of data entry and database management
- Familiarity with telephone etiquette
- Experience or understanding of the hospitality industry preferred
- Prior experience in guest services preferred
- Bilingual communication skills a plus
- Ability to operate front office equipment
- Flexibility to work overnight shifts from 11 PM to 7 AM
- Strong communication skills both written and oral
- Good organizational abilities
- Capability to perform repetitive duties
- Physical stamina to walk sit and stand during shift
- Ability to lift up to 40 pounds
Job Qualifications
- High school graduate or equivalent
- One year of work-related experience in customer service hotel industry management or related field strongly preferred
- Proficient in MS Word Excel and PowerPoint
- Experience in data entry and database management
- Telephone etiquette experience
- Understanding of hospitality industry preferred
- Previous experience as a guest services agent preferred
- Bilingual communication skills preferred
- Experience with front office equipment
- Excellent written and oral communication skills
- Excellent organizational skills
- Ability to perform repetitive tasks
- Physical ability to walk sit and stand during the shift
- Ability to lift up to 40 lbs
Job Duties
- Serve as concierge to guests including making restaurant reservations providing directions recommending area attractions
- Become familiar with the property location types of rooms available room rates and activities offered
- Accommodate guests with registration assign hotel rooms generate secure room cards and assist with special requests
- Verify guests method of payment and follow established credit-check procedures post and file charges to guest accounts and handle cash and credit transactions
- Input guest information in the PMS system communicate information to hotel personnel and ensure front desk area is presentable
- Work closely with housekeeping to update room status reports notify about early check-ins special requests request maintenance
- Perform overnight audits complete paperwork prepare lobby and breakfast area
- Report unusual occurrences to management understand safety and emergency procedures
- Attend departmental meetings and adapt to schedule changes
- Perform other tasks to meet or exceed guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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