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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $15.00 - $20.25
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Training and development opportunities
Job Description
Hampton Inn Champaign/Urbana is part of the prestigious Hampton Inn chain, a hospitality brand known for delivering quality service, comfort, and exceptional guest experiences in the hotel industry. Located in the vibrant Champaign/Urbana area, this hotel offers travelers accessible accommodation with a warm and welcoming environment. As a member of the Crestline Hotels & Resorts family, the Hampton Inn focuses on maintaining high standards in guest services and operational excellence, creating a professional yet friendly atmosphere for both guests and employees. Their commitment to equity and inclusion ensures a diverse workplace where all employees are valued and respected.
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Job Requirements
- High school diploma or GED
- Minimum one year experience in a hotel night audit or front desk role
- Ability to work overnight shifts from 11pm to 7am
- Basic computer proficiency
- Strong communication and customer service skills
- Attention to detail and accuracy
- Ability to handle guest complaints professionally
- Must be reliable and punctual
Job Qualifications
- High school graduate or general education degree GED
- One year previous experience in a similar position in a hotel
- Basic computer skills
- Experience operating Property Management System and Point of Sale systems preferred
- Strong attention to detail
- Ability to work independently and manage overnight shift hours
Job Duties
- Resolve guest complaints ensuring guest satisfaction
- Maintain complete knowledge of hotel features services hours of operation room types numbers layout decor appointments and location room rates special packages and promotions daily house count and expected arrivals departures room availability status for any given day scheduled daily group activities
- Monitor and maintain cleanliness sanitation and organization of assigned work areas
- Pick up count and maintain bank secure bank at all times
- Read the log book daily and record all pertinent information in the log book
- Process currency exchange and payments to guest accounts
- Process adjustments rebates paid outs and credits as required
- Operate PMS Property Management System and maintain security of system
- Verify and make corrections to the Room Rate Report
- Post and audit banquet charges
- Adjust outside vendor activity
- Reconcile telephone calls and miscellaneous accounts
- Backup computer system files
- Verify that all checks are closed and close and log any open check in the POS Point of Sale system
- Print Food and Beverage end of day reports
- Audit Food and Beverage cashiers work and correct discrepancies
- Audit Rooms Cashiers work and correct discrepancies
- Audit all miscellaneous charges Banquets Bars etc
- Verify package postings on house accounts
- Input all sales figures into the PMS Property Management System and balance all accounts
- Run Room and Tax verifying that all room rates posted
- Verify Cashiers Report to drop log and paperwork
- Record room statistics
- Close POS after all work is balanced
- Run end of day program and close day
- Check that interfaces are up and running
- Run daily Flash Reports and distribute accordingly
- Run morning reports and backup reports and distribute accordingly
- Print express check out folios and distribute
- Sign out and brief relief
- Review Night Audit checklist and verify that all work has been completed
- Restock all printers
- Fill out and deposit payment and corresponding checks
- Review status of assignments and any follow up action with on coming Supervisor
- Document maintenance needs on work orders and submit to Manager Supervisor
- Attend monthly department meetings and training sessions as necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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