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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $16.90
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
Uniform allowance
Job Description
Hampton Inn & Suites Banning-Beaumont is a proud member of the Hilton portfolio, a global leader in hospitality known for its commitment to quality, comfort, and guest satisfaction. This hotel operates as a full-service property providing exceptional accommodations and amenities suited for both business and leisure travelers. Hampton Inn & Suites Banning-Beaumont stands out with its dedication to delivering a warm, welcoming environment where guests experience superior service and impressive hospitality standards. This hotel features contemporary design, modern conveniences, and a team-centric approach to ensure that every visitor’s stay is comfortable and memorable.
The role of Night Auditor a... Show More
The role of Night Auditor a... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of front desk or night auditor experience
- Proficiency with PMS systems
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced environment while maintaining composure and professionalism
Job Qualifications
- High school diploma or equivalent
- College coursework in hospitality preferred
- Minimum 1 year of front desk or night auditor experience
- Hotel experience strongly preferred
- Proficiency with PMS systems (Hilton OnQ/PEP preferred)
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced environment while maintaining composure and professionalism
Job Duties
- Greet all guests with warmth and professionalism upon arrival and departure
- Perform late night check-ins and check-outs efficiently, accurately, and in accordance with brand and Hotel standards
- Ensure guest satisfaction by anticipating needs and resolving issues promptly with empathy and discretion
- Promote hotel amenities, local attractions and programs to enhance the guest experience
- Handle all guest complaints or concerns professionally, escalating as needed to the Front Desk Manager or General Manager
- Manage room assignments, rate verifications, and payment authorizations accurately in the Property Management System (PMS)
- Assist with same-day reservations, group check-ins, and modifications as needed
- Perform nightly audits of guest accounts, ensuring accuracy and completeness of all financial transactions
- Balance daily revenue reports, including cash, credit, and other payment methods
- Prepare and distribute detailed reports for management review
- Ensure the front desk area is organized, clean, and welcoming for guests arriving or departing during night hours
- Maintain clear communication with hotel departments via hotel channels
- Document all key guest interactions, incidents, and shift details in the Front Desk Log per Hotels SOP
- Respond promptly to calls, emails, and internal messages using approved communication systems
- Adhere to all Hotels policies, brand training, and safety procedures
- Maintain a clean, organized, and professional front desk workspace at all times
- Uphold confidentiality of guest and company information in accordance with data privacy laws and brand policies
- This position requires flexible availability, including weekends and holidays
- This position works as one part of the Hotel team and shares in our culture
- Uniform and appearance standards must be maintained at all times per the Hotels policy
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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