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Job Overview
Employment Type
Full-time
Work Schedule
Night Shifts
Benefits
Health Insurance
Paid Time Off
Uniform allowance
Employee Discounts
Retirement Plan
Job Description
The employer, Mid-Continent Hospitality, is a reputable company in the hospitality industry dedicated to delivering exceptional guest experiences through its well-established standards and efficient hotel operations. They maintain a strong commitment to service excellence, ensuring that every employee contributes to a welcoming and professional environment. Mid-Continent Hospitality operates in various lodging and accommodation services, emphasizing safety, customer satisfaction, and teamwork within its properties. As part of their team, employees uphold the brand’s values by adhering to grooming, uniform policies, and operational standards to maintain a consistent and high-quality guest experience.
The Night Auditor plays a crucial role within the Mid-Continen... Show More
The Night Auditor plays a crucial role within the Mid-Continen... Show More
Job Requirements
- At least 1 year of progressive experience in a hotel or a related field
- High School diploma or equivalent
- College coursework in related field helpful
- Previous supervisory responsibility preferred
- Ability to exert up to 20 pounds of force occasionally
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to work well in stressful, high pressure situations
- Effective at handling workplace problems including anticipating, preventing, identifying and solving problems
- Ability to assimilate complex information from disparate sources
- Ability to work in a self-managed environment
- Ability to problem solve and troubleshoot guest issues and emergency situations
- Proficiency in Windows operating systems and company approved spreadsheets and word processing
- Effective listening skills
- Ability to maintain composure and objectivity under pressure
Job Qualifications
- High School diploma or equivalent
- At least 1 year of progressive experience in a hotel or related field
- Previous supervisory responsibility preferred
- College coursework in related field helpful
- Proficient in Windows operating systems and company-approved spreadsheets and word processing
- Effective listening, understanding, and communication skills
- Ability to maintain composure and objectivity under pressure
- Ability to work independently
- Strong problem-solving and troubleshooting skills
- Knowledge of safety and emergency procedures
Job Duties
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- Maintain high standards of personal appearance and grooming
- Comply at all times with Mid-Continent Hospitality standards and regulations
- Initiate and complete the End of Day process
- Run all reports as required for Food and Beverage audit
- Complete the Night Audit checklist for computer procedures daily
- Balance the day’s work including movie revenue, telephone postings, valet laundry, and paperwork
- Maintain cashiering responsibilities as per Front Office procedures
- Maintain Front Office computer system operation
- Fulfill all Front Office functions between 11 pm and 7 am
- Handle and follow through on all guest requests during the shift
- Follow safety and emergency procedures
- Maintain proper record keeping such as log books
- Be familiar with all Mid-Continent Hospitality policies and house rules
- Complete initial direct bills daily and place on Controller’s desk
- Maintain radio contact with Security and other employees
- Have working knowledge of security procedures
- Prepare and distribute the Daily Flash Report
- Transfer master or house accounts as necessary
- Ensure employees are attentive, friendly, helpful and courteous
- Maintain compliance with all company policies and procedures
- Perform related duties as assigned by Front Office Manager or management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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