Job Overview
Compensation
Type:
Hourly
Rate:
Range $17.00 - $17.50
Work Schedule
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Homewood Suites by Hilton Yuma is part of MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR has grown to oversee a $5.0 billion portfolio of 148 premium-branded hotels comprising more than 22,000 guestrooms across 37 states and 106 cities. With offices in New York City, Dallas, Chicago, and Richmond, Virginia, MCR boasts a team of over 7,000 dedicated members operating hotels under nine Marriott brands, eight Hilton brands, and several independent properties. The company is recognized for its innovation and excellence, having been named as one of Fast Company's 10 Most Innovative Travel Companies of... Show More
Job Requirements
- Be 18 years of age or older
- have experience in hospitality, service, consumer-facing franchise or related field preferred
- possess a positive, can-do attitude and willingness to learn
- ability to follow established guidelines and procedures
- work effectively under pressure
- possess effective listening and conflict resolution skills
- possess strong communication skills
- desire to provide excellent hospitality and guest service
- willing to work varied schedules including evenings, nights, weekends and holidays
- arrive and clock in on time for every shift worked and clock out at scheduled time unless directed otherwise
- clock in/out for breaks at designated times
- provide sufficient notice when calling out for shifts
- ability to stand or remain stationary for long periods
- ability to type, operate office machinery and perform data entry
- ability to bend, stoop, crouch, lift up to 25 pounds and move throughout the hotel
- ability to inspect details both close up and at distance
- ability to read, write, understand and effectively communicate in English
Job Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- positive attitude and willingness to learn
- ability to understand and follow established guidelines and procedures
- work well in stressful, high-pressure situations
- effective listening, conflict resolution, and communication skills
- desire to serve all guests
- must be 18 years or older
- willing to work varied schedules including evenings, nights, weekends, and holidays
- ability to read, write, understand and communicate effectively in English
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- use guests' names whenever possible to ensure they feel welcome
- work together to contribute to great guest satisfaction scores
- handle challenging guest situations with hospitality and urgency
- maintain strong knowledge of hotel features and amenities
- support all groups and events at the hotel
- understand and use relevant technology for the role
- answer all incoming calls with friendly service using the approved greeting
- keep all front and back of house workspaces clean and well-organized
- pitch in to clean guest rooms and public spaces as needed
- greet guests kindly while cleaning
- complete all operational checklists accurately and on time every shift
- ensure handover reports are accurate and timely for shift-to-shift communication
- wear a clean, approved uniform and be well-groomed while smiling and wearing a nametag
- communicate clearly, honestly, and professionally with team members
- demonstrate willingness to stretch beyond traditional roles to meet business needs
- collaborate to create a welcoming environment for guests and a positive workplace
- complete all hotel audit-related reports by the designated time on the overnight checklist
- follow overnight security measures including locking entrances and handling safety issues
- receive and note all incoming mail per the daily shift checklist
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: