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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $26.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
competitive pay
Health Insurance
Team member and family & friends hotel and restaurant discounts
Matching 401k (after 1 year)
on-demand pay
Paid Time Off
Complementary parking
meals
Job Description
Estancia La Jolla Hotel & Spa is a distinguished AAA Four Diamond boutique hotel nestled in the heart of Southern California. Known for its unique hacienda-style architecture, lush gardens, and captivating artwork, the hotel offers guests a serene escape reminiscent of a historic ranch dating back to the late 1800s. With 210 casually elegant rooms and suites, Estancia La Jolla seamlessly blends luxury and comfort, creating a warm and inviting atmosphere that feels like home. The property prides itself on maintaining the rich legacy of the area while providing modern amenities and exceptional service that meets the discerning needs of... Show More
Job Requirements
- At least two years in related field preferred
- Experience directly supervising team members preferred
- Previous customer related experience an asset
- Excellent communication skills and a professional presentation
- Strong interpersonal and problem-solving abilities
- Highly responsible and reliable
- Must be able to work evenings, weekends, holidays and overnight shifts
Job Qualifications
- At least two years in related field preferred
- Experience directly supervising team members preferred
- Previous customer related experience an asset
- Excellent communication skills and a professional presentation
- Strong interpersonal and problem-solving abilities
- Highly responsible and reliable
Job Duties
- Supervise and support the overnight front desk team to ensure exceptional guest service and adherence to hotel standards
- Serve as the senior point of contact during overnight shifts, managing all guest interactions with professionalism
- Support and coach night audit agents/front desk staff on guest service standards, operational procedures, and problem resolution
- Monitor lobby presence and ensure the front desk area is clean, organized, and guest ready
- Perform night audit procedures to reconcile daily financial activity and ensure proper revenue posting across all outlets
- Review and balance room revenue, restaurant and outlet charges, and front desk postings
- Prepare daily summary reports, including occupancy, revenue, and market segmentation
- Monitor and resolve discrepancies in guest folios and billing
- Maintain the security and safety of the hotel by supporting overnight security efforts and responding to any incidents as needed
- Connect with engineering and housekeeping teams at the start of each shift to align on pending tasks, room statuses, and any operational needs
- Ensure a smooth shift transition by preparing shift reports and updating communication logs
- Handle late check-ins, early check-outs, room changes, and emergency situations with professionalism
- Address and resolve guest concerns or complaints promptly and effectively
- Train, guide, and support new or existing team members during night shifts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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