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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $23.00 - $25.00
Work Schedule
Night Shifts
Benefits
401k
Vacation leave
sick leave
Team Member Travel Program
competitive hourly wage
Job Description
Woods Cove Inn is a charming coastal retreat nestled above the Pacific Ocean in the heart of Laguna Beach, California. Known for its intimate and artful ambiance, Woods Cove Inn offers guests a unique experience that connects them deeply with the natural surroundings and the local culture. This boutique hotel is part of Parable Hospitality, a company that prioritizes hospitality as more than just service. Parable Hospitality emphasizes storytelling, community, and creating memorable moments for guests that last well beyond their stay. Woods Cove Inn beautifully embodies these values through its exceptional customer service, scenic ocean views, and personalized attention... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a front desk or night audit role preferred
- Strong communication skills
- Proficiency with hotel management software
- Basic math skills
- Ability to work nights and weekends
- Reliable and punctual
- Friendly and professional demeanor
Job Qualifications
- High school diploma or equivalent
- Previous experience in a front desk or night audit role preferred
- Strong customer service and communication skills
- Proficiency with hotel management software and reservation systems
- Basic math skills and cash handling experience
- Ability to work independently and as part of a team
- Detail-oriented with strong organizational skills
Job Duties
- Maintain a friendly, cheerful and courteous demeanor always while providing personalized service to hotel guests
- Communicate effectively with guests and fellow team members
- Greet guests arriving and complete established check-in procedures daily to ensure that guests are fully accommodated
- Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability
- Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out
- Courteously answer inquiries and accept reservations, both in person and over the phone by utilizing company’s reservation system
- Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests
- Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses
- Operate the PBX equipment by accepting incoming calls and assisting outgoing calls, setting wake-up calls and communicating to guests to ensure timely and efficient service
- Control cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy
- Run night audit final after ensuring all revenues are in balance
- Process all guest mail, messages, and faxes by receiving, sorting, notifying and distributing them to mailboxes and to guests
- Contribute to and maintain established information and communication sources such as department and front desk logbooks to enhance department communications
- Provide assistance to other team members and departments to contribute to the best overall performance of the department
- Perform other duties as assigned, requested or deemed necessary by management
Job Qualifications
Experience
No experience required
Job Location
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