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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $23.00 - $25.00
Work Schedule
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Vacation leave
sick leave
Team Member Travel Program
Job Description
Woods Cove Inn is a charming coastal retreat located in the heart of Laguna Beach, perched above the Pacific Ocean. This intimate and artful inn is deeply connected to its natural and cultural surroundings, creating a unique environment for both guests and staff. As a member of Parable Hospitality, Woods Cove Inn embodies a hospitality philosophy that goes beyond traditional service—it is about sharing stories, fostering community, and creating memorable moments that linger long after guests check out. The inn's setting offers a soulful escape with stunning ocean views, personalized service, and an inviting atmosphere that makes every guest feel... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel front desk or night audit roles preferred
- Proficiency in reservation systems and front office software
- Strong communication skills
- Ability to manage cash and credit transactions accurately
- Attention to detail
- Ability to work night shifts
- Flexibility and reliability
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel front desk or night audit roles preferred
- Strong interpersonal and communication skills
- Proficiency in reservation systems and front office software
- Ability to handle cash and credit transactions accurately
- Attention to detail and strong organizational skills
- Ability to work independently and as part of a team
- Flexibility to work night shifts
Job Duties
- Maintain a friendly, cheerful and courteous demeanor always, while providing personalized service to hotel guests
- Communicate effectively with guests and fellow team members
- Greet guests arriving and complete established check-in procedures daily to ensure that guests are fully accommodated
- Facilitate guest departures on a daily basis by following established procedures to close guest accounts and determine future room availability
- Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures to present accurate hotel charges upon check-out
- Courteously answer inquiries and accept reservations, both in person and over the phone, utilizing the company’s reservation system
- Accurately and professionally communicate hotel rates and information, employ suggestive selling techniques, and create value for guests
- Maintain good guest relations by staying informed of all in-house and area functions to answer questions with timely and knowledgeable responses
- Operate PBX equipment by accepting incoming calls, assisting outgoing calls, setting wake-up calls and ensuring timely communication to guests
- Control cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy
- Run night audit final after ensuring all revenues are in balance
- Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and guests
- Contribute to and maintain established information and communication sources such as department and front desk logbooks
- Provide assistance to other team members and departments to contribute to overall department performance
- Perform other duties as assigned, requested or deemed necessary by management
Job Qualifications
Experience
No experience required
Job Location
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