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(NAVY GATEWAY INNS & SUITES NW ANNEX CHESAPEAKE)GUEST SERVICE REPRESENTATIVE I
Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $16.75
Work Schedule
Flexible
Job Description
NGIS Norfolk - NW Annex is a reputable organization operating within the hospitality industry, specifically providing lodging services primarily to military personnel and their families. Located in Chesapeake, Virginia, this establishment is part of the Navy Gateway Inns and Suites and Navy Lodge properties network that offer comfortable accommodations and a welcoming environment tailored to meet the unique needs of service members. With a strong focus on enhancing guest experience, the facility upholds high standards of service, cleanliness, safety, and security, ensuring that visitors enjoy a pleasant and hassle-free stay. The organization prides itself on maintaining excellent guest relations while... Show More
Job Requirements
- High school diploma or equivalent
- one year of general office clerical experience
- one year of progressively responsible experience
- good communication skills
- proficiency with Property Management Systems
- ability to work flexible hours including weekends and holidays
- valid driver’s license if required
- food handling certification if applicable
- ability to obtain required front desk certification within six months
- ability to maintain guest safety and privacy
- capable of multitasking
- excellent interpersonal skills
- reliable and punctual
Job Qualifications
- High school diploma or equivalent
- one year of general office clerical experience
- one year of progressively responsible experience related to the position
- good communication and interpersonal skills
- proficiency in using Property Management Systems
- knowledge of front desk operations
- ability to handle guest complaints effectively
- basic computer skills
- ability to work flexible hours including weekends and holidays
- valid driver’s license if required
- food handling certification if handling breakfast bar
- ability to obtain NEXCOM Hospitality Group front desk certification within six months
- strong organizational skills
- customer service orientation
Job Duties
- Possess a welcoming manner and positive attitude
- demonstrate effective communication skills
- professionally interact with guests answering guest questions concerning lodging facilities and amenities
- provide information about local attractions
- assist guests with requests including making confirming and cancelling reservations
- collect payments and present lodging receipts
- manage check-in and check-out processes
- verify authorized patrons
- assign guest rooms and process credit card transactions
- greet and welcome guests maintaining outstanding guest relations
- communicate with lodging associates and chain of command about operations and guest issues
- apply knowledge of standard operating procedures and patron eligibility
- process reservations within guidelines and provide certificates of non-availability or alternative lodging
- assist Front Office Manager in handling group reservations
- reconcile shift transactions ensuring complete balancing
- resolve guest complaints including adjusting fees and times
- utilize judgment to assist guests
- register and assign rooms
- issue room keys
- maintain records of occupied rooms and guest accounts
- operate a multi-line telephone system
- handle inventory of keys and supplies
- maintain a clean and safe front desk and lobby
- properly log assigned master key usage
- assist in training front desk personnel
- utilize Property Management System for reservations and authorization
- manage lost and found processes
- log trouble calls and relocate guests as needed
- operate POS for sales recording
- handle wake-up calls promptly
- type memos and correspondence
- manage change fund and daily logs
- secure records and guest safety deposit boxes
- generate and print various reports
- verify accuracy of charges and prepare close bank report
- set up and clean complimentary breakfast bar
- assist with laundry facility and supply issuance
- possess a valid driver’s license for travel between facilities
- work all shifts including weekends and holidays
- maintain operations during emergencies
- obtain required certifications
- perform other assigned duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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