Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $23.50
Work Schedule
Flexible
Benefits
Free employee season pass
Free or discounted dependent season pass
Free and discounted friends and family day passes
Free transportation
resort discounts
Employee housing program
401K with company match
Discounted onsite daycare
Local and national discounts
Free reciprocal access to other POWDR resorts
50% day passes at IKON pass resorts
Job Description
Mt. Bachelor, located in Bend, Oregon, is a premier mountain resort known for delivering exceptional winter recreational experiences. As part of the POWDR family, Mt. Bachelor is built on a culture of passion for mountain life, teamwork, and creating memorable moments for guests. The resort offers an immersive mountain environment that attracts outdoor enthusiasts from across the country who seek both adventure and community. The company’s vision focuses on exceptional service, engaging experiences, and a workplace culture that values positivity, problem-solving, and collaboration. With a fun and inspiring atmosphere, employees at Mt. Bachelor are encouraged to ‘Work Where You Play,’... Show More
Job Requirements
- Minimum education: high school diploma or GED or equivalent
- Minimum qualifications: three years of guest service supervisory experience preferred
- Proficiency in computer spreadsheet skills
- Strong communication and public relations skills
- Training and instructional background preferred
- Familiarity with Central Oregon and surrounding communities preferred
- Ability to ski/ride at an intermediate level
- Possess and maintain current CPR/AED certification
- Capacity to work in cold, snowy, windy, and rainy conditions
- Ability to walk/stand for long periods
- Ability to shovel snow
- Willingness to handle mentally and physically stressful situations
- Minimum age: 18 plus
Job Qualifications
- High school diploma or GED equivalent
- Three years of guest service supervisory experience preferred
- Proficiency in Microsoft Word and Excel
- Strong verbal and written communication skills
- Training and instructional experience is a plus
- Background in customer service-related roles is a plus
- Strong public relations skills are a plus
- Familiarity with Central Oregon and surrounding communities is a plus
- Ability to ski at an intermediate level
- Current CPR/AED certification
Job Duties
- Oversee the selection and supervision of approximately 100 Mountain Host volunteers
- Provide initial and ongoing training, coaching, and encouragement
- Conduct routine audits to ensure program goals are met, with follow-up improvement directives
- Create and maintain a positive volunteer environment
- Set goals and standards for the Mountain Host Program and audit routinely to ensure compliance
- Conduct morning meetings, safety huddles, and guest service sessions
- Assign daily tasks and gather relevant information
- Ensure volunteers’ comprehensive knowledge of mountain operations, events, and activities
- Gather and share information across departments
- Provide superior guest service and model exemplary guest interactions
- Address complaints and conduct guest surveys
- Promote mountain services effectively
- Oversee day-to-day operations of the Concierge Desk
- Manage the resort’s Lost and Found process and procedures
- Maintain comprehensive knowledge of Mt. Bachelor’s operations, trail system, and amenities
- Stay informed about local attractions and ensure volunteers are well-informed
- Oversee monthly scheduling to ensure host coverage
- Compile progress reports and maintain volunteer and training records
- Keep standard operating processes and procedures up-to-date
- Support budgeting in collaboration with the Guest Services Manager
- Collaborate with varied personnel, guests, and external partners
- Act as liaison between Mountain Host program and other departments
- Maintain open and accurate communication across all channels
- Oversee guest surveying processes
- Maintain guest relations best practices
- Support other supervisory tasks within Guest Services as needed
- Coordinate with Ski Patrol on training and safety certifications
- Assist Ski Patrol with volunteer tasks during incidents
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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