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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $18.50 - $24.75
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
competitive hourly wage
Professional development opportunities
collaborative work environment
employee recognition
Job Description
Concierge Care is a premier private duty home care provider based in the Chicago area, specializing in delivering compassionate and personalized care services to seniors who wish to live independently in the comfort and dignity of their own homes. With a strong commitment to excellence, Concierge Care prides itself on providing concierge-level senior care that emphasizes respect, professionalism, and tailored support that meets the unique medical, functional, and lifestyle needs of each client. Their approach integrates a deep understanding of senior care dynamics with innovative care solutions and close collaborations with community partners. The organization consistently strives to maintain its... Show More
Job Requirements
- 3-5 years of experience in client-facing roles preferably in senior care
- LPN certification preferred
- Experience in care management and team support
- Strong communication and interpersonal skills
- Knowledge of ADLs and IADLs
- Experience in private duty or home care services
- Organizational skills and attention to detail
- Proactive and service-oriented mindset
- Proficiency in care management software and Microsoft Office
- Physical ability to lift 50 pounds
- Valid driver’s license and transportation
Job Qualifications
- 3-5 years of experience in a high-touch, client-facing role preferably in senior care, private duty, or hospitality
- LPN certification strongly preferred
- Proven experience in care management and managing complex client relationships
- Strong communication, interpersonal, and problem-solving skills with high discretion and professionalism
- Knowledge of ADLs and IADLs for senior care clients
- Experience working in a private duty or home care service company
- Exceptional organizational skills and attention to detail
- Proactive, service-oriented mindset with passion for extraordinary care
- Proficiency in WellSky or other care management software and Microsoft Office 365
- Ability to lift up to 50 pounds
- Valid driver’s license and reliable, professional transportation
Job Duties
- Serve as the primary liaison with community partners including Activities Directors, Executive Directors, Resident Committees, and sales and marketing teams
- Collaborate with non-competing senior care providers such as physical therapy, occupational therapy, hospice, and home health partners to support comprehensive care
- Conduct in-depth, personalized consultations and assessments with clients and families to develop tailored care plans
- Guide clients and families through the intake process including agency registration, care planning, and budgeting for services
- Manage a select caseload of clients as the main point of contact overseeing all aspects of their care
- Provide coverage for client shifts on an emergency basis when caregivers are unavailable
- Support hiring decisions and assist in training and mentoring caregivers
- Match clients with caregivers based on skill set, experience, personality, and preferences
- Conduct regular quality assurance visits and check-ins to ensure care plans are followed and clients are satisfied
- Anticipate evolving client and family needs and offer proactive solutions
- Serve as a dedicated liaison between clients, families, customer service, and scheduling teams to facilitate clear communication
- Maintain accurate, thorough, and confidential records for clients and caregivers
- Work scheduled hours every other weekend to support urgent client needs
- Partner with leadership to continuously improve service offerings and maintain market leadership
- Participate in process improvement and system integration projects as a super user of cloud-based business systems
- Plan, promote, and facilitate weekly community events to enhance engagement
- Support community-planned on-site and off-site events
- Visit potential clients and families at rehab facilities or hospitals to coordinate safe transitions home and initiate care services
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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